Hilmi Hakim

A highly adaptable, versatile and results-driven professional with expertise in business operations, project coordinator, order management and customer support. Skilled in leading cross-functional teams, managing stakeholder expectations, and leveraging business acumen to align projects with strategic objectives and drive growth. Experienced in utilizing CRM systems and analytics tools to support data-informed business strategies.

Demonstrates good governance practice and delivering strategic reports to senior management with clarity and accountability.

Good Day,

I am interested to apply for the Order Management Specialist role. I bring with me 10 years of expertise in B2B working environment at Telekom Malaysia, largest telco in Malaysia.

I have substantial experience in order management, Agile practices, program management and business analyst.

In my role as Manager, Connectivity Order Management, I acted as a gatekeeper ensuring accurate order processing, document compliance, and alignment with business and technical requirements. I collaborated closely with Sales, Project Managers, Product, and Fulfillment teams to ensure smooth execution from order initiation to completion. I have hands-on experience using Oracle Siebel BSS that strengthened my attention to detail and ability to work within structured enterprise systems.

I am a highly detail-oriented and meticulous individual. I strongly believe that success at work is driven by effective collaboration, and I thrive in environments that require close coordination with colleagues and external stakeholders.

Given the opportunity, I am confident that my experience and skills will enable me to add meaningful value to the company.

Please find my full resume attached. I look forward hearing from you soon.

Thank You.

Regards

Hilmi

EDUCATION

Bachelor of Information Technology (Data Comm. & Networking) (CGPA – 3.29) 2009 – 2013

Diploma in Information Technology (CGPA – 3.81) 2007 – 2009

Multimedia University