Ira Raihan

Highly organized and detail-oriented Administrative Assistant with over three years of proven experience in office administration, team coordination, and operational support across various industries. Proficient in Microsoft Office, SAP, JDE, and government administrative platforms such as E-Perolehan and PERKESO. Demonstrated ability to streamline processes, ensure compliance with regulatory standards, and maintain accurate documentation.

Known for strong communication, problem-solving, and multitasking skills, with a proactive approach to supporting teams and enhancing overall workflow efficiency. Committed to contributing to organizational success through reliable and value-driven administrative support.

Admin Assistant (Contract) at JL Facilities Management Sdn Bhd (2025-02 – 2026-01)

• Issued Official Receipts (OR), debit note and verified bank statements to ensure accurate tracking of payments received.
• Sending reminders regarding outstanding balance, assist to solved owner's account discrepancies, do payment allocation, and assist in deposit refund.
• Provided front desk support, attended to resident inquiries, and handled incoming phone calls, emails professionally.
• Updated ongoing renovation unit and deal directly with the security to make things easier for the workers movements.
• Schedule and arrange for facilities reservation and post-inspection by technical team.
• Coordinated with technical team to respond to complaints and follow-up actions in a timely and organized manner.
• Liaise directly with developer as the condo is still under DLP, and assist owners in reporting common area defects to the defect team.
• Maintained updated records of owners and tenants in the system and ensured systematic filing of important documents.
• Registered new tenants in the system, assist resident in using the I-JLFM apps, and approve applications via the system.

Admin Assistant at D.I. Scientific Sdn Bhd (2023-03 – 2024-12)

• Coordinated meetings and prepared essential office documentation including invoices, delivery orders, letters, and memos to support smooth office operations.
• Handled purchasing tasks by issuing and tracking over 20 purchase orders monthly, effectively reducing delivery delays by 15%.
• Maintained accurate accounts receivable and payable records, manually tracked transactions, and issued payment vouchers with high attention to detail.
• Managed staff leave records (annual, medical) and ensured timely submission of statutory contributions to EPF, SOCSO, and LHDN, aligning with regulatory requirements.
• Oversaw the upkeep of company certifications, licenses, and staff claims, ensuring timely renewals and adherence to internal policies.

Admin Assistant (Contract) at Antz Risk Management Sdn Bhd (2022-10 – 2023-01)

• Facilitated the renewal of foreign worker permits, ensuring strict compliance with regulatory requirements and minimizing processing delays.
• Updated foreign worker permits accurately and promptly in the PERKESO system, coordinating appointments to streamline the process.
• Coordinated all incoming and outgoing communications, including phone calls, emails, and letters, ensuring professional and timely responses to stakeholders.
• Provided comprehensive administrative support to the HR department, handling sensitive information with utmost discretion and confidentiality.

Admin Assistant (Contract) at Apollo Food Industries (M) Sdn Bhd (2021-08 – 2022-09)

• Prepared accurate shipping invoices, Bills of Lading, and packing lists for both international and domestic shipments, ensuring compliance with shipping regulations.
• Reviewed customs documentation to ensure accuracy, reducing processing errors by 10% and improving efficiency.
• Coordinated shipments to Indonesia and East Malaysia, achieving a 98% on-time delivery rate through meticulous planning and communication.
• Issued sales invoices and delivery orders via the SAP system, ensuring timely and error-free documentation to support business operations.
• Responded to customer inquiries and complaints promptly, providing efficient resolution and maintaining strong client relationships.

Bachelor of Science in Agrotechnology – Universiti Malaysia Terengganu (2016 – 2018)

Matriculation – Pahang Matriculation College (2014 – 2015)