Ismanizam Halid

To be successful person wherever I am by delivering best effort in job & punctual time while keeping good & continuous trust for others. An enthusiastic self-starter with strong leadership and communication skills. Highly motivated, hardworking and pleasant personality. Willing to take new challenges to improve myself and taking responsible to motivated all teams to achieve company goal.

Assistant Executive Housekeeper - IMPIANA HOTEL IPOH - Ipoh

(2024-11)

• Supervises housekeeping, laundry, and public area teams to ensure efficient daily operations.
• Conducts regular, thorough inspections of guest rooms, corridors, and public spaces, identifying maintenance needs.
• Trains, coaches, and assigns duties to staff, managing schedules and addressing performance issues.
• Manages inventory for linens, cleaning supplies, and guest amenities, keeping within budget constraints.
• Resolves guest complaints or special requests promptly and professionally.
• Liaises with maintenance and front office departments for repairs, preventive maintenance and room availability.
• Maintains logs for lost and found, maintenance needs, and room discrepancies.
• Implements and enforces standard operating procedures (SOPs) regarding infection control, workplace safety, and hygiene regulations.

Junior Housekeeper - CITITEL EXPRESS IPOH - Ipoh

(2023-11 - 2024-11)

• Ensure cleanliness of Guest rooms, public area, back office, Function Hall.
• Assign rooms cleaning project, staff assignment, inventory, checking, release rooms, report any defect to management.
• Taking care of linens in good condition, amenities in control, staff training, grooming, attendance, discipline.
• Oversee day to day housekeeping operation needed, make sure all-in order and ensure hotel standard are following accordingly.
• Perform routine check daily on maids' trolley, rooms, public area and all hotel surrounding areas.
• Attend briefing, weekly operations meeting ensure all reports are submitted to management accordingly.
• Work closely with Front Office, Maintenance to make sure operations of the hotel run smoothly.

Housekeeping Supervisor - 1969 Business Suites - Ipoh

(2020-07 - 2023-10)

• Ensure cleanliness all public area, back office, guest rooms.
• Assign rooms cleaning, special project task, staff manning, and guest supplies are in stock.
• Taking care of laundry checklist. Inventory, stock count of all amenities
• Responsible for all related task to housekeeping i.e. cleaning stock, laundry, guest supplies, staff training.
• Engage with guest feedback for any comments, feedback, to improve hotel standard.
• Pre-opening lead for the outlet opening at Ipoh Garden branch.
• Currently oversee both property for Ipoh Garden and Botani outlet.
• Work closely with management for staff improvement, training.

Housekeeping Senior Crew - Movie Animation Park Studio (MAPS), Ipoh - Ipoh

(2016-12 - 2020-02)

• Ensure cleanliness all park including walkway, pavement and toilet.
• Monitor and assign staff allocated for daily operation.
• Assign/planning special project cleaning for daily/weekly/monthly basis.
• Assist HK manager for cleaning supply inventory, usage of chemical and other related to HK operation.
• Clear of outlet garbage to disposal area and ensure all hygiene SOP are followed.
• Work closely with other department for park operation run.

Housekeeping Executive – Public Area - WEIL Hotel, Ipoh - Ipoh

(2014-08 - 2016-11)

• Ensure high standard cleanliness of public area, guest area, conference area, ballroom, swimming pool and all area under housekeeping.
• Provide training and monitor staff performance, assign daily task routine, special assignment and routine checking.
• To ensure all cleaning stock, supplies sufficient for operation.
• To assign weekly/monthly/yearly cleaning schedule.
• Coordinate with staff schedule of marble polishing, cleaning schedule and manning of staff

Senior Housekeeping Supervisor - Best Western Premier The Haven, Ipoh - Ipoh

(2014-05 - 2014-08)

• Ensure high standard cleanliness of public area, guest room, seminar room, swimming pool and all related area under housekeeping.
• Train and monitor staff performance, supervisor daily task and special assignment.
• To ensure daily checking by supervisor and all task done properly.
• Coordinate with finance department for linen inventory, machinery and all housekeeping supply.
• To ensure all cleaning stock, amenities sufficient for operation need.

Public Area Supervisor - Parkroyal Serviced Suites, Kuala Lumpur - Kuala Lumpur

(2011-10 - 2014-05)

• Ensure high standard cleanliness of public area including guest area, corridor and back of the house.
• Provide training and monitor staff how to operate machinery and correct way how to use chemical.
• Assist in room project i.e. shampoo carpet, upholstery sofa, polishing vanity counter.
• Coordinate monthly inventory for chemical stock, cleaning supply, vacuum cleaner and machinery.

Public Area Supervisor - Lanson Place Ambassador Row, Kuala Lumpur - Kuala Lumpur

(2011-01 - 2011-10)

• Perform routine check and planning special assignment for public area.
• Provide training to staff how to handle machinery and usage of chemical.
• Ensure all stock sufficient for operation usage.
• Conduct checking on all machinery.
• To ensure all cleaning stock, amenities sufficient for operation need.

Fitness Centre and Pool Supervisor - Royal Chulan, Kuala Lumpur - Kuala Lumpur

(2010-11 - 2011-01)

• Ensure cleanliness of swimming pool/fitness centre are well maintain including surrounding area.
• Ensure all fitness equipment in good condition and safe for guest use.
• Provide training how to operate, checking and maintain all equipment.
• To conduct frequently checking and lease with vendor for any equipment faulty.

Fitness Centre and Pool Supervisor - Pacific Regency Hotel Suites, Kuala Lumpur - Kuala Lumpur

(2001-05 - 2010-10)

• Ensure cleanliness of swimming pool/fitness centre are well maintain including surrounding area.
• Ensure all fitness equipment in good condition and safe for guest use.
• Provide training how to operate, checking and maintain all equipment.
• To conduct frequently checking and lease with vendor for any equipment faulty.

Bartender - Dorsett Regency, Kuala Lumpur - Kuala Lumpur

(2001-03 - 2001-05)

• Taking care lounge bar
• Serve drink to guest
• Do inventory of bar stock
• Create menu for the drink at lounge
• Learn how to do monthly report

Activities Receptionist - Guoman Port Dickson, Negeri Sembilan - Port Dickson, Negeri Sembilan

(1999-01 - 2001-03)

• To ensure cleanliness of fitness centre, locker room for guest, steam room, sauna room and golf course are highly maintain.
• To perform routine checking on golf course area on daily basis.
• Control all merchandise stock in/out for sale.
• Assist supervisor in conducting tele match, golf event, water sport and teambuilding activities.

SPM - Malay Literature - Sekolah Menengah Anderson (1994 - 1998) Ipoh, Perak

UPSR - Sekolah Rendah Cator Avenue Ipoh (1988 - 1993) Ipoh, Perak