Ja'A 87
I am a dedicated and responsible individual who consistently strives to produce quality work and continuously improve my skills in a professional environment.
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Tentang
Dedicated and detail-oriented administrative professional with expertise in Microsoft Office, document management, and customer service. Skilled at working independently or in a team, with a strong focus on efficiency and achieving organizational goals.
Pengalaman
Assistant Branch Manager at Pos Malaysia Bhd (2004-01 – 2013-12)
Supervised daily branch operations and managed administrative tasks
- Supervised daily branch operations to ensure smooth service delivery.
- Managed documentation, reports, and customer records.
- Supported the branch manager in staff management and administrative tasks.
- Provided efficient and professional customer service.
- Ensured full compliance with procedures and standard operating protocols.
Sales Advisor at CIMB Bank Bhd (2013-01 – 2015-12)
Promoted financial products and provided customer support
- Promoted and sold CIMB financial products, including personal financing, credit cards, and government financing.
- Built and maintained strong customer relationships to ensure satisfaction and repeat business.
- Assisted customers with financing applications, document verification, and installment simulations.
- Ensured compliance with CIMB policies, Shariah guidelines, and KYC procedures.
- Managed customer records, sales reports, and provided post-sales support.
Branch Compliance Officer at SMJ Teratai Sdn Bhd (2016-01 – 2018-12)
Handled foreign currency exchange transactions and compliance management
- Conducted accurate and secure foreign currency exchange transactions.
- Provided professional customer service and explained exchange rates and procedures.
- Managed cash, transaction records, and ensured compliance with AML and KYC regulations.
- Prepared reports on transaction volumes and maintained organized exchange counter.
- Handled customer inquiries and issues efficiently and professionally.
Manager at Agensi Adaz Daya Laju (2019-01 – Present)
Manages daily operations for JPJ documentation and motor insurance services
- Managed daily operations for JPJ documentation and motor insurance services.
- Supervised team and ensured excellent customer service.
- Coordinated with government agencies and insurance providers for smooth transactions.
- Oversaw company performance and resolved customer issues efficiently.
Pendidikan
– Sek. Men. Keb. Majidee Bahru (2000-01 – 2004-12)
