Ja'A 87

Dedicated and detail-oriented administrative professional with expertise in Microsoft Office, document management, and customer service. Skilled at working independently or in a team, with a strong focus on efficiency and achieving organizational goals.

Assistant Branch Manager at Pos Malaysia Bhd (2004-01 – 2013-12)

Supervised daily branch operations and managed administrative tasks

• Supervised daily branch operations to ensure smooth service delivery.
• Managed documentation, reports, and customer records.
• Supported the branch manager in staff management and administrative tasks.
• Provided efficient and professional customer service.
• Ensured full compliance with procedures and standard operating protocols.

Sales Advisor at CIMB Bank Bhd (2013-01 – 2015-12)

Promoted financial products and provided customer support

• Promoted and sold CIMB financial products, including personal financing, credit cards, and government financing.
• Built and maintained strong customer relationships to ensure satisfaction and repeat business.
• Assisted customers with financing applications, document verification, and installment simulations.
• Ensured compliance with CIMB policies, Shariah guidelines, and KYC procedures.
• Managed customer records, sales reports, and provided post-sales support.

Branch Compliance Officer at SMJ Teratai Sdn Bhd (2016-01 – 2018-12)

Handled foreign currency exchange transactions and compliance management

• Conducted accurate and secure foreign currency exchange transactions.
• Provided professional customer service and explained exchange rates and procedures.
• Managed cash, transaction records, and ensured compliance with AML and KYC regulations.
• Prepared reports on transaction volumes and maintained organized exchange counter.
• Handled customer inquiries and issues efficiently and professionally.

Manager at Agensi Adaz Daya Laju (2019-01 – Present)

Manages daily operations for JPJ documentation and motor insurance services

• Managed daily operations for JPJ documentation and motor insurance services.
• Supervised team and ensured excellent customer service.
• Coordinated with government agencies and insurance providers for smooth transactions.
• Oversaw company performance and resolved customer issues efficiently.

– Sek. Men. Keb. Majidee Bahru (2000-01 – 2004-12)