Senior Marketing Operations Specialist (APAC) at AMD Global Services Sdn Bhd (2021-05 – Present)
Supported end-to-end marketing program execution across APAC region, managing claims lifecycle and budget utilization reporting.
- Supported end-to-end marketing program execution across APAC, ensuring activities complied with funding guidelines, approval workflows, and regional governance requirements.
- Managed the full claims lifecycle, including reservation creation, amendments, cancellations, recreations, and status updates within MPP.
- Prepared and maintained budget utilization reports, tracking spends against approved budgets and providing visibility on budget usage, remaining balance, and variances to stakeholders.
- Supported budget monitoring and utilization analysis to ensure accurate reporting and informed decision-making for ongoing programs.
- Acted as a key liaison between Marketing, Sales, Finance, and Operations teams to resolve discrepancies related to funding buckets, payees, activity dates, and claim eligibility.
- Coordinated closely with Finance teams on PO releases, L3 creation, payee changes, and funding validations.
- Handled MPP system access requests, including user onboarding, troubleshooting access issues, monitoring SLAs, and escalating delays with IT teams to ensure timely resolution.
- Served as an escalation point for IT access and system-related issues, following up on pending requests and communicating status updates to internal teams and customers.
- Managed multiple concurrent customer and partner requests across different markets, ensuring accuracy, prioritization, and timely resolution in a fast-paced environment.
- Provided clear documentation and regular status updates to managers and stakeholders, supporting audit readiness and operational transparency.
Claims Representative (MNC) at Cigna International Health Services Sdn Bhd (2020-05 – 2021-03)
Managed claim process from initial filing to decision, providing customer service on medical, dental and vision enquiries.
- Managed claim process from initial filing by policyholder to decision
- Provided the highest levels of customer service, striving for first contact resolution, responding within given timelines, on medical/dental & vision enquiries in line with the customers' benefits.
- Build relations with internal departments to ensure all resources are utilized to the benefit of the customer, working within the regional benefits and reaching out to relevant service partners where necessary.
- Assists in the determination of claim liabilities, value, and service provider fees and sets reserves, with low financial authority, according to company and legal standards
- Achieve monthly productivity level as designated by management
- Develop and review all estimates for claim settlements and coordinate with third party vendors to provide optimal quality services.
- Performed all tasks with the insurance procedures, regulations and investigation methods.
Claims Associate (SINGAPORE LIFE CLAIMS) at AIA SHARED SERVICES SDN BHD (2015-05 – 2020-02)
Processed Singapore Life Claims and A&H policies, investigated, evaluated and settled claims within policy guidelines and turnaround time.
- Processed Singapore Life Claims and A&H policy as per SOP and adequately.
- Investigated, evaluated and settled claims within policy guideline and TAT.
- Drafted and prepared letter according to templates (Voidance, Exclusion, Denial, Appeal, Third Party)
- Worked closely with underwriting team in processing exclusion and voidance policy cases
- Resolved appeal and complaint cases hence process according to claims procedure to achieve customer satisfactory
- Ensured statuses of claims are properly tracked and securely maintained
- Issued payments to 3rd party via TT Transfer and cheque
- Evaluated Letter of Guarantee (LOG) issuance request according to guideline and within TAT
- Communicated effectively with agents & 3rd parties for Exclusion, Voidance, Appeal & Complaint cases
- Handled all outbound calls to agents
- Diligently completed given tasks and duties when assigned on an ad hoc basics
