Customer Service Executive June 2022 – Present
Smart Glove International Subang Jaya, Selangor
Significant Accomplishments:
- Managing existing customer database in the e-commerce platform.
- Providing consultation to existing customers to assuring top customer satisfaction with the company’s products and services.
Currently administering international customer accounts such as Henry Schein International (USA), Valiant Australia, and Duo Medical Singapore
Operations Executive August 2021 – March 2022
Raffles Ship Chartering (Malaysia) Sdn Bhd Klang, Selangor
Significant Accomplishments:
- Managed shipping operations by ensuring smooth communication with the trading, planning, and logistics departments.
- Monitored vessel operations at the port in ensuring effective loading and discharging of cargo.
- Administered international shipment accounts such as Hapag Lloyd (Germany), CMA-CGM (France), and COSCO (China).
Customer Service Representative November 2019 – July 2021
Able Consolidation Services Sdn Bhd Klang, Selangor
Significant Accomplishments:
- Liaised with customers in ensuring proper documentation and records for shipment.
- Monitored the progress of customer shipment from the port of arrival to the customer’s facility.
- Achieved in handling customer accounts such as Apollo Tyres (India), Michelin Malaysia, and Colgate Malaysia.
Safety Supervisor April 2018 – September 2018
Tarpon Energy Services Sdn Bhd Pengerang, Johor
Significant Accomplishments:
- Supervised safety and emergency drills to educate fellow contractors on crucial aspects of the worksite activities.
- Established proper filing and record systems for internal and external audits as the final documentation and submission process.
- Achieved the Best Contractor Award for upholding top safety compliance.
Cadet Officer May 2012-January 2018
Emas Offshore Pte Ltd (Singapore), Silverline Maritime (Malaysia) and
Orkim Ship Management (Malaysia) Various Types of Vessel
Significant Accomplishments:
- Exposed to merchant maritime operations by being on deck duty.
- Handled navigation tasks under the supervision of the Officer of the Watch.
