Jasvinder Singh

Results-driven Management and Operations Professional with more than 16 years of experience in financial services, collections, recovery operations, team leadership and customer relationship management. Experienced in managing large teams, overseeing daily operations, developing recovery strategies, handling complex customer accounts and monitoring performance against business targets. Strong background in people management, operational planning, negotiation, problem-solving, compliance and performance management.

Demonstrated ability to lead teams in demanding, target-driven environments while maintaining professional standards and operational discipline. A dependable, adaptable and results-focused professional with strong communication and interpersonal skills, seeking an opportunity to contribute extensive management and operational experience to an established organisation.

Collection Manager at SENTRAFIELD SDN BHD – CIMB BANK PORTFOLIO (2019-01 – 2025-02)

• Managed and supervised a team of 29 collection officers responsible for achieving monthly recovery and performance targets.
• Planned daily team activities and monitored individual and overall portfolio performance.
• Developed collection strategies for overdue, high-risk and difficult customer accounts.
• Reviewed promises-to-pay, broken promises and charge-off accounts.
• Assisted officers with complex negotiations and challenging customer cases.
• Coached and trained staff in effective negotiation and customer communication.
• Monitored compliance with internal procedures and applicable regulatory requirements.
• Prepared operational updates and performance reports for management.
• Motivated team members and implemented performance improvement strategies.

Collection Manager at INTELLIGENT REVENUE & ASSOCIATES SDN BHD (2017-09 – 2019-01)

• Led a team of 26 collection officers managing hire-purchase and credit-card portfolios.
• Monitored daily collection activities and monthly recovery performance.
• Developed strategies for difficult, overdue and high-risk accounts.
• Negotiated repayment arrangements and settlement proposals with customers.
• Conducted field visits and assisted with complex recovery cases.
• Provided coaching and guidance to collection staff.
• Monitored staff productivity and ensured operational targets were pursued consistently.
• Ensured team activities followed company procedures and compliance requirements.

Recovery Supervisor at KUDRAT PARTNERS & CO (M) SDN BHD (2016-02 – 2017-08)

• Supervised recovery activities involving NPL and write-off accounts.
• Managed telephone and field recovery operations.
• Assisted team members in difficult negotiations and customer cases.
• Coordinated account updates and recovery information with banking clients.
• Monitored team performance and recovery results.
• Maintained accurate customer and account records.
• Supported staff in achieving monthly recovery targets.

Manager – Operations at SHAUKAR SDN BHD (2014-11 – 2016-01)

• Managed daily operational activities relating to debt recovery and customer accounts.
• Supervised recovery follow-ups and repayment negotiations.
• Assisted with new loan application processing.
• Conducted customer and site visits where required.
• Reviewed customer information and supported risk assessment.
• Negotiated repayment arrangements and maintained operational documentation.

Site Safety Coordinator at TTE ENGINEERING (2012-07 – 2014-10)

• Conducted daily site safety inspections and toolbox meetings.
• Managed work permits for hot work, working at height and night operations.
• Monitored workplace safety, housekeeping and compliance standards.
• Coordinated with workers and supervisors to ensure safety requirements were followed.
• Maintained site safety documentation and records.

Field Recovery Officer at STANDARD CHARTERED BANK (2008-04 – 2012-03)

• Conducted field visits and customer follow-ups for outstanding accounts.
• Managed secured, unsecured and SME recovery portfolios.
• Negotiated payment arrangements and followed up on broken payment promises.
• Assisted with cheque collection and payment arrangements.
• Conducted SME customer profiling and field assessments.
• Maintained accurate account information and field reports.

Diploma in Information Technology – Kuala Lumpur Infrastructure University College (2003 – 2008)