Recovery Team Manager - Maxis Broadband Bhd
(2023-01)
The Recovery Team Manager is responsible for leading and coordinating the recovery team to ensure efficient and effective recovery operations following incidents, disruptions, or financial delinquencies. This role involves managing personnel, processes, and performance metrics to ensure organizational continuity, regulatory compliance, and customer satisfaction.
- Lead, supervise, and motivate the recovery team to achieve performance targets and KPIs.
- Develop and implement strategies for recovering overdue debts and minimizing write-offs.
- Monitor accounts to identify and prioritize recovery actions.
- Manage escalated or complex recovery cases and negotiate payment solutions.
- Ensure compliance with relevant laws (e.g., PDPA) and internal policies.
- Track team performance and generate regular reports on recovery effectiveness.
- Coordinate with legal, risk, and customer service departments on high-risk or legal escalations.
- Coach team members through regular feedback, training, and performance reviews.
- Stay up-to-date with industry trends, regulations, and best practices in collections.
Assistant Manager - Intelligent Revenue & Associates Sdn Bhd
(2017-08 - 2022-12)
Collections Manager Responsibilities
- Overseeing staff members and ensuring the accurate and timely invoicing of customers.
- Setting payment collection goals and targets for the department.
- Creating and implementing a strategy to improve the collection of outstanding credit.
- Implementing collection policies and procedures to avoid excessive outstanding credit.
- Ensuring that the company policy on recoveries is followed and that it is in line with state and federal regulations.
- Implement deadlines for invoicing and payment collection.
- Negotiating with customers in cases when non-payment occurs.
- Preparing monthly feedback reports on payment collections.
- Remaining informed of any legislative procedural training regarding debt collection.
- Training and mentoring of staff members in the collections department.
Senior Executive - Credit Control - MBF Holdings Bhd - Malaysia
(2013-07 - 2017-08)
Responsible for assessing the risk on new accounts by way of the credit information provided, reading financial accounts, and establishing trading histories. Also responsible for managing the money loaned to or owed to the business and involved in all the stages of arranging loan facilities, payments, and debt recovery.
Executive Recovery Officer - MBF Cards (M'sia) Sdn. Bhd.
(2009-08 - 2013-07)
Credit Card and Finance Business. Job Function:
- Repayment proposal, attending calls from customer inquiring about their account negotiate for lump sum proposal repayment to update the latest status on negotiation in the system, call customer, remind payment, propose them to make payment, explain on the legal status, and educate on summons, bankruptcy, and writ seizure and sale process (wss).
- To contact and obtain payment from delinquent customers.
- Achieve the set standards in collection and financial objectives of collections.
- Handing on collection agencies daily activity reports and daily tasks from agencies.
- Complete dunning activities based on allocated/ daily action reports.
- Assists in structural, procedural and strategic management controls.
Credit Recovery Officer - GALA TRACK SDN BHD
(2007-06 - 2009-08)
Job Function
- Repayment proposal, attending calls from customers.
- Inquiring on their account negotiate for lump sum or proposal repayment, to update latest status on negotiation in the system, call customer and remind payment and propose them to make payment.
- To contact and obtain payment from delinquent customer.
- Achieve the set standards in collections and financial objectives of collections.
- Complete dunning activities based on allocated queues/daily action reports.
- Assists in structural, procedural, and strategic management control.
