Jocelyn Ong

Experienced marketer with over 15 years of experience, with a strong digital marketing track record, including planning and coordination on internal digital platforms, website development and CRM system building and integration. Experienced in managing a contact center team. Currently managing a team of over 50 persons. Results driven and able to multi-task.

DEC 2020 - PRESENT

DEPUTY GENERAL MANAGER MARKETING, GOCAR (TC EURO CARS)

• Build GoCar’s products and services: car sharing, car subscription, car servicing and electric car solutions, promoting a mobile-first customer journey.
• Building of GoCar Subs program, with website development and CRM processes, payment integration and inventory tracking system to ensure smooth operations and excellent customer satisfaction.
• Build GoEV network in Malaysia, build a consumer base, and convert customers to subscribers. User education on the EV landscape, charging solutions available and encouraging trial of EV vehicles via GoCar Sharing.
• Manage a team of over 50 persons including the Marketing, Business Development team, Contact Center and Customer First Team.
• Work with the team and agencies to develop communication activities to increase new users, drive recurring users and improve on revenue generation.

2002

Bachelor of Arts in Advertising & Public Relations from Oklahoma City University, USA