Sin Yee Mah

Dedicated and enthusiastic job seeker with a strong track record of organizational skills. Highly motivated to secure E-commerce Executive position and contribute to the team's success in achieving company goals. Committed to delivering high-quality work and eager to take on new challenges.

E-Commerce Executive at Universal Sports Sdn Bhd (2024-04 – Present)

• Website Promotion: Developed and executed digital marketing strategies, including collaborations with third-party partners, to enhance online visibility, optimize website performance, and drive traffic.
• Live Streaming: Managed and executed live streaming sessions to engage customers, showcase products, and increase sales, ensuring a seamless and interactive shopping experience.
• Court Booking System: Coordinated with third-party platforms to enable seamless court booking, ensuring availability and optimizing scheduling for better customer experience.
• Sales and Promotions: Implemented effective marketing strategies, optimized product listings, and coordinated seasonal promotions to drive online sales and maximize revenue.
• Website Content Management: Maintained and optimized website content with accurate product details, pricing, and seamless navigation, enhancing user experience and customer satisfaction.
• Email Marketing: Developed successful email marketing campaigns to increase customer engagement and encourage repeat purchases.

Sales Executive at Prinz Healthcare Group Sdn Bhd (2023-11 – 2024-02)

• Promote and sell health check-up packages to customers through the company's online paid lead generation, and at the same time, deeply explore customers' needs in order to complete the monthly sales target.
• Work closely with relevant departments to coordinate and arrange appointments for customers.
• Handle customers' pre-sales, sales and post-sales problems and complaints.
• Actively maintain customer relationship to facilitate customer renewal or referral, and develop new customer base.

Sales & Marketing Executive at Kaimirra Tutan Alchemy Centre Sdn Bhd (2023-03 – 2023-10)

• Suggested innovative ideas to increase sales and improve customer experience.
• Sourced advertising opportunities to place adverts in press and social media.
• Created and implemented effective marketing and sales strategies to increase customer engagement and revenue.
• Managed sales promotions and marketing strategies on major social media sites.
• Built relationships with customers to promote long term business growth.
• Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
• Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
• Selected correct products based on customer needs, product specifications and applicable regulations.
• Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
• Informed customers of promotions to increase sales productivity and volume.
• Achieved or exceeded company-defined sales quotas.
• Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
• Drove store revenue by offering customers accessories and related purchases to complete selections.
• Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.

Graphic Designer Cum E-commerce Executive at KEPONG TACKLE SDN BHD (2018-10 – 2022-12)

• Manage and confirm orders on different marketplaces (Shopee, Lazada, eBay etc)
• Listing of products on online channels
• Manage the top selling account on Shopee (Store Name - Kepong Tackle Sdn Bhd)
• Review and ensure product listings are clear, complete and meet the standards
• Develop sales strategy for existing inventory and new product launches

Junior Desktop Artist at AUSTRAL STAR SDN BHD (2017-11 – 2018-07)

• Mainly in charge for doing artwork, photo shooting product and upload to website, output artwork with uv, laser, 2d laser and heat transfer machine

DIPLOMA in GRAPHIC DESIGN – ERICAN COLLEGE

SPM – SMK TAMAN EHSAN

UPSR – SJK(C)DESA JAYA