Leona

I am pleased to submit my résumé in response to your job vacancy. I am very interested in this opportunity as it aligns with my goal of expanding my professional experience and further developing my career. I bring over five years of experience in administrative and customer service roles.

My previous positions have exposed me to diverse working environments, allowing me to build a strong work ethic, develop interpersonal skills, and enhance my problem-solving abilities. I am eager to learn, receptive to constructive feedback, and adaptable in new situations. I am approachable and work well in team settings, enabling me to engage effectively with colleagues and provide clients with a professional and welcoming experience.

Admin Assistant cum Customer Service at Heritage International School (2022-11 – Present)

• Assist with walk-in enquiries and general student matters
• Attend to phone calls and book appointments for school visit
• Schedule student interviews with principals, prepare assessment tests and a point of communication between the parents and teachers
• Assist with new student registrations and ensure student data is updated
• Manage book purchases, to key in all purchases and hand cash sales to admin
• Manage student files and ensure all documents in the folder are complete
• Assist with accounting functions, including but not limited to invoicing, collection reporting, and payment processing.

Executive, Human Resources at Nordic Group Limited (2021-01 – 2022-05)

• Main liaison between Singapore HQ and Malaysia offices
• Overseeing the office administrative functions
• Handle recruitment process which include recruitment, staff orientations, administrations of employee benefits
• Provide General Human resource administration and disciplinary functions
• Co-ordinate between project and engineering team for both Singapore and Malaysia
• Maintenance and housekeeping of the office equipment and administration, and in charge of office supplies, stationery and miscellaneous items
• Assist in other ad-hoc duties assigned

Marketing cum Customer Care at Heguru Malaysia - Right Brain Creativity (2020-12 – 2021-12)

• Create and monitor social media content.
• Research current trends and observe competitors within relevant business fields to understand consumer demands and needs.
• Assist to develop e-learning programs that cater to the current global landscape, that meets the evolving online learning method.
• Responsible for communicating and maintaining interpersonal relationships with customers.
• Prepare customer questionnaires and answer feedback to ensure consistency in providing quality service and product.

Executive/Secretary to General Manager, HR at Top Glove Corp. Bhd. (2020-02 – 2020-11)

• Monitor daily schedule and ensure events/meetings are organized without clashes
• Able to improvise on last minute changes, ad hoc meetings in calendar and communicate with external parties when booking time slot, organizing/rescheduling meetings or events
• Setup, book meeting rooms and liaise with IT to prevent technical difficulties during a meeting
• Work with managers to compile slides and prepare presentation materials for meetings
• Attend meetings, company events to assist and take minutes
• To be available for any off duty tasks and assignments
• Perform administrative tasks and maintain general office upkeep

Summer Student in the Beneficial Microbes Lab at University of Guelph (2016-07 – 2018-08)

Employer: Manish Raizada, Godfrey Chu

• Take measurements (eg. height, dry weight, fresh weight, number of nodules, root length) of lentil plants.
• Maintain the well-being of plants (eg. irrigation).
• Communicate effectively with professors and graduate students about current tasks.
• Prepare leaf samples for further research (eg. inoculation with protein inhibitors).
• General maintenance of lab workspace and a high degree of safety around lab equipment.

Kitchen Staff at W Sushi (2016-06 – 2017-08)

• Able to multitask, follow orders and instructions effectively
• Learning to solve problems, improvise and maintain composure in a highly stressful period and situations during work
• React appropriately to customers' complaints, and suggestions, while maintaining a positive attitude in ensuring good customer service
• Adopting cleanliness habits, practicing proper food preparation and learning about various food allergies, intolerances and dietary preferences

Bachelor of Arts in Honours Program – University of Guelph (2019-10)

Diploma – Ontário Secondary School Diploma (2014-06)

Sijil Pelajaran Malaysia – SMK Seafield (2011-11)