SeenaBe23 Seena
Admin Assistant | IT Support | Customer Service
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Hantar tawaran kerja terus kepada calon ini
Tentang
Reliable and adaptable IT Support professional with 2+ years of experience in troubleshooting, user support, and system maintenance. Skilled in solving technical issues quickly and assisting users in a clear and friendly manner. Open to IT, admin, or customer service roles and available to start immediately.
Pengalaman
IT Support System - ETRANSACT TECHNOLOGY SDN BHD
(2023-04 - 2024-04)
- Provided daily technical support for PCs, printers, and basic server issues
- Resolved user problems both on-site and remotely, improving response time
- Installed and configured hardware and software for employees
- Assisted non-technical users with system usage and troubleshooting
- Maintained clear documentation and user guides
- Handled customer inquiries and technical complaints professionally
IT Support/ IT Executive - MADANI IT SOLUTION
(2022-03 - 2022-07)
- Troubleshot hardware, software, and network-related issues
- Developed basic websites based on client requirements
- Prepared User Requirement Specifications (URS) documentation
- Managed domains, user accounts, and system updates
- Designed flowcharts to support system development
Pendidikan
DIPLOMA - INFORMATION TECHNOLOGY(DIGITAL TECHNOLOGY) - Politeknik Kuala Terengganu (2019-07 - 2022-07)
CERTIFICATE - INFORMATION TECHNOLOGY - College Community (2017-07 - 2019-02)
SEKOLAH MENENGAH KEBANGSAAN (SMK) MUHIBBAH (2012-01 - 2016-03) Sungai Siput, Perak
