Luna Nadia

Recent graduate with a Bachelor of Business Economics (Hons) from Universiti Tenaga Nasional, bringing relevant experience in sales and operations support roles. Possesses hands-on exposure in customer handling, inventory coordination, and day-to-day operational support within a structured operational environment. Demonstrated strong learning agility and adaptability, enabling quick understanding of work processes and consistent task execution with minimal supervision.

Recognised for supporting smooth daily operations while maintaining service quality and accurate documentation. Notable achievement includes earning the Dean's Award (Semester 2 & 5) and HOPE Award, reflecting strong discipline and academic performance. Highly motivated to grow through structured Administrative & Human Resources with strong interest in contributing to business operations and organisational efficiency.

Assistant Sales Boutique at Sofea Rose Bangi (2023-12 – 2025-01)

• Customer Assistance: Assisted customers in selecting suitable hijab products based on preferences and needs, resulting in smoother purchase decisions and higher customer satisfaction.
• Sales Support: Managed end-to-end sales transactions including checkout and payment handling, contributing to consistent daily sales flow and reduced transaction delays.
• Inventory Management: Tracked stock in-and-out accurately and updated records, ensuring better inventory control and reduced stock discrepancies.
• Operational Coordination: Maintained sales floor readiness, product arrangement, and store presentation, supporting efficient daily operations and strong brand image.
• Team Collaboration: Coordinated with team members during peak hours to manage customer flow, helping to reduce waiting time and maintain service quality.

Business Marketing under Malaysia Robotics and Automation Society (MyRAS) at TechCapital MyRO Sdn Bhd (2023-07 – 2023-11)

• Marketing Coordinator: Develop marketing plans for MyRAS event and membership by managing schedules, collecting material and cross-team communication.
• Event & Exhibition Coordination: Attending event Robotics & Automation to promote conferences, workshops and expo. Handling event branding and promotional materials.
• Digital Marketing & Content Officer: Manage online presence and digital promotions.
• Partnership & Industry Engagement Officer: Build strategic relationships with companies, government agencies and institutions.

Marketing Intern at Arleta / Rekascape (2018 – 2018)

• Customer Follow-Up: Conducted follow-ups with new and existing customers, supporting timely communication and improved response tracking.
• Database Management: Updated and maintained customer databases accurately, contributing to organized records and reliable marketing reference.
• Social Media Support: Assisted in managing social media updates and content posting, supporting consistent online engagement and brand visibility.
• Event Coordination: Supported marketing events and external meetings through preparation and on-site assistance, enabling smooth execution of promotional activities.
• Administrative Support: Handled marketing documentation and reporting tasks, ensuring structured records and operational efficiency.

Bachelor of Business Economics (Hons) in Business Economics – Universiti Tenaga Nasional (UNITEN) (2023 – 2023)

Diploma in Entrepreneurship in Entrepreneurship – Kolej Poly-Tech MARA (2018 – 2018)