Misbun Nobin

I was in Hotel industry for more than 15 years.Start with humble beginning as bellman and elevate to Duty Manager in my previous role.

Duty Manager

• Supervising and coordinating the work of staff, including housekeeping, maintenance, and front desk personnel.

-. Ensuring the smooth check-in and check-out process for guests, handling any guest inquiries or complaints, and resolving issues in a timely manner.

-. Overseeing room reservations, ensuring accuracy of bookings, and managing room availability.

• Conducting regular property inspections to ensure cleanliness, safety, and compliance with health and safety regulations.

-. Establishing and maintaining relationships with vendors and suppliers to ensure timely and quality service.

-. Training and developing staff to provide excellent customer service and uphold the standards of the service apartment.

-. Handling any emergencies or security incidents that may arise, and ensuring the safety and well-being of guests and staff.

-Developing and implementing policies and procedures to improve operational efficiency and guest satisfaction.

-. Collaborating with the property management team to identify growth opportunities and drive revenue for the service apartment.

I was graduate from University Kuala Lumpur in 2010 major in engineering field