Customer Service
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I am experienced in customer service.
2024-08 –present Organica International (M) Sdn. Bhd.
Manager, Customer Service, Inventory & Logistics ● Build and maintain good relationship with the company's existing customers in order to get repeat sales ● Assist colleagues in charge of product registration and MLM license renewal ● Creating and updating different types of sales report for upper management ● Handle various distributors’ bonus withdrawal issues and liase with account department ● Keep and update accurate daily inventory and shipping records ● Handling various types of distributors’ requests and inquiries ● Support sales team at company’s and distributors’ event venues ● Ensure proper filing are done on daily basis and records are easily retrievable ● Doing User Acceptance Testing (UAT) and give feedbacks to IT teams. 2022-10 – 2024 - 07 MCU Holdings Sdn. Bhd. HR and Admin Assistant Manager ● Draft different types of letters such as offer letters, acceptance of resignation, warning letter and etc. for the company ● Responsible for accurate employee payroll are done on time ● Responsible for Job advertisements on different platforms such as Jobstreet, XHS, MyFutureJobs and etc. ● Make sure company’s assets such as computers, projectors, mobile phones and etc are kept in the safe place ● Safe keep company’s important documents and provide to other stake holders whenever they need them. 2021-07 – 2022 -01 KVC Industrial Supplies Sdn.
Bhd.
Specialist, Customer Care Centre ● Implementation and standardisation of system, processes, KPIs and SLAs ● Monitoring the performance of customer service staff at all business units to ensure efficiency in service operation and meeting of individual and group targets ● Identify the operational challenges at all business units and propose solutions accordingly ● Lead and carry out process improvement to overcome operation challenges ● Responsible for compiling various types of reports and submit to management ● Perform other ad-hoc duties as assigned by HOD
Bachelor of Art in economics, University of Oklahoma, USA
