Nadia C. M

As a dedicated and versatile professional with a Bachelor's degree in Science, I bring a unique blend of medical, customer service, IP and litigation secretarial expertise to the table. My background includes hands-on experience in medical settings, where I honed my skills in patient care, medical documentation, and health administration. Additionally, my roles in customer service have equipped me with exceptional communication, problem-solving, and interpersonal skills, ensuring client satisfaction and seamless service delivery.

My secretarial experience further complements my profile, showcasing my proficiency in administrative tasks, office management, and organizational support. I am adept at managing schedules, handling correspondence, and maintaining accurate records, contributing to the efficiency and productivity of any team. I am passionate about leveraging my diverse skill sets to contribute in any challenges presented.

Let's connect and explore how I can add value to your organization.

Legal Secretary at Jeeva Partnership (2025-12 – Present)

• Litigation Support: Expert in State/Federal e-filing, docketing, and trial prep.
• Legal Transcription: Specialized in high-speed, verbatim transcription for depositions and hearings.
• Document Mastery: Advanced drafting and editing correspondences and legal documents.
• Confidentiality: Expert handling of sensitive discovery and privileged client data.

Intellectual Property Assistant (Contract) at Law Partnership (2024-06 – 2025-07)

• Provided administrative support to the IP and branding team, managing schedules, correspondence, meetings, coordinate itinerary, legal files documentations, filing claims, making invoices and billings.
• Maintained records of trademarks, copyrights, and patents; prepared and filed necessary IP documents via Iolite and IP Database.
• Coordinated with internal departments and external legal counsel on IP matters.
• Monitored and tracked IP infringements; assisted in branding strategies and promotional activities.
• Conducted research on IP laws and industry trends; ensured compliance with relevant regulations.
• Regularly attended webinars from MYIPO & MIPA.
• Conducting daily sweeps through correspondences and publications from MYIPO and IPOS.
• Conducting KYC and Client Due Diligence to existing and new clients, adhering to the new AMLA regulations from BNM.
• Attending to ad-hoc tasks assigned within the capabilities.

Customer Service Executive L2 (Dispute) at Scicom (MSC) Berhad (2023-02 – 2024-06)

• Solving 150 dispute cases daily for Shopee Malaysia.
• Assist customer accordingly and make decisions on the cases as per company policy.
• Work well in multicultural and in professional settings.

Customer Service Executive (Contract) at Brandt International Sdn Bhd (2022-10 – 2022-12)

• Communicated with Shopee Singapore clients regarding account services, statements, and balances.
• Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
• Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
• Provided primary customer support to internal and external customers.

Operation Coordinator (MYSTEP) at Carsome Sdn Bhd (2022-04 – 2022-10)

• Gathered, organized and modeled data to assist management in making key decisions.
• Managed and maintained file system covering expenses, reports and support documentation.
• Solved problems timely and effectively, ensuring customer satisfactions

Research Analyst at Kementerian Kesihatan Malaysia (2020-02 – 2022-03)

As research assistant for the National Thalassemia Registry of Malaysia, I tabulated and documented data of patients from all hospitals of my assigned state which is Kelantan on daily basis. I also provide annual reports and trending insights to the higher ups and local hospitals to aid them in making more improvement toward the patients afflicted by thalassemia. Allocated at government hospital of Raja Perempuan Zainab (1).

Pharmacy Assistant at Farmasi Ehsan Sdn Bhd (2017-01 – 2017-02)

During study gap, I worked in digital documentation of inventories and customers' medication information. Due to my science diploma background, I was entrusted in dispensing non-controlled medications to customers and giving related advice regarding it.

Bachelor's in Science (Hons Biology) – UNIVERSITI TEKNOLOGI MARA (2017-03 – 2020-03)

Diploma/Advanced Diploma in Science – UNIVERSITI TEKNOLOGI MARA (2013-06 – 2017-02)

Certificate in LCCI INTERNATIONAL QUALIFICATIONS (Malaysian Special Skills Certificate) – PEARSON EDUCATION LIMITED (2011-01 – 2012-11)