Nithiya Thanabalan

Results-driven and highly organized professional with over three years of experience serving as a Customer Account Executive and Personal Assistant to the COO and CEO, providing executive support, managing customer accounts, and coordinating cross-functional operations. Previously worked as a Project Operations Executive and Junior HR, gaining hands-on experience in project coordination, administrative processes, and people management. Holds a Bachelor's degree with a major in Psychology, bringing strong interpersonal, communication, and problem-solving skills to the workplace.

Proactive, adaptable, and eager to learn, with a strong desire to grow professionally and pursue new opportunities.

Admin/ Junior HR at SMR HR (2023-01 – 2023-12)

Worked as admin and junior HR, supporting daily administrative operations and handling paperwork.

• Responsible for document preparation, filing data entry, and assisting with HR-related tasks
• Ensured smooth office operations
• Gained hands-on experience in office administration and organizational support

Project Operations Executive at N'osairis Technology Solutions Sdn bhd (2023-01 – 2024-12)

Worked as a Project operations executive, managing all project and operations related documentation and paperwork.

• Coordinated with customer to ensure smooth communication
• Supported project team with administrative needs
• Maintained accurate records to facilitate efficient project execution

Customer Account Executive / Personal Assistant for COO & CEO at N'osairis Technology Solutions Sdn bhd (2024-01 – Present)

Promoted to Customer Account Executive managing global customer billing operations and serving as Personal Assistant to the CEO and COO, providing high-level executive support.

• Managed global customer billing operations, ensuring accuracy, compliance, and timely processing of invoices across multiple regions
• Monitored account reconciliations and resolved billing discrepancies
• Coordinated closely with finance and cross-functional teams to maintain efficient revenue and collection processes
• Managed complex calendars, scheduled and coordinated business appointments, meetings, and travel arrangements
• Prepared meeting agendas, documentation, and follow-ups, including supporting executive and C-level meetings
• Acted as a key liaison between executives and internal departments
• Maintained confidentiality and handled administrative tasks efficiently

Diploma in Psychology – University of Cyberjaya (2018-01 – 2020-12)

Bachelor's in Psychology – University of Cyberjaya (2020-01 – 2023-12)