Nurul Awanis

IT Support Engineer - Greenfinder Sdn. Bhd. - Shah Alam, Selangor

(2023-03)

Provided Level 1 technical support by resolving hardware, software, system access, and user account issues through the Jira ticketing system.
Installed, configured, and maintained computers, software applications, printers, and system tools to ensure reliable daily IT operations.
Troubleshot network connectivity, system performance, and application issues while providing timely technical support to end users.
Maintained and enhanced the DACAP 2.0 Android application using Flutter and JSON, ensuring reliable functionality and continuous improvements.
Developed automated reporting dashboards and operational reports using Python and Pandas to improve reporting efficiency and data accuracy.
Assisted with data communication projects, Raspberry Pi deployment, Debian Linux configuration, and system testing to support network performance.

IT Executive Assistant Intern - Majlis Bandaraya Alor Setar - Kedah

(2021-10 - 2022-02)

Assisted in maintaining and monitoring the organisation's network infrastructure to ensure stable and secure network operations.
Performed network troubleshooting and preventive maintenance to improve system performance and minimise technical disruptions.
Configured VLANs to support efficient network segmentation, traffic management, and improved network security.
Supported server installation, configuration, and deployment to enhance departmental application availability and system performance.
Assisted in evaluating existing IT infrastructure and recommending improvements to optimise operational efficiency.
Collaborated with the IT team to provide technical support and ensure reliable network and system operations.

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