Raja Ruban

Dedicated and result-oriented professional with over 10 years of experience in logistics operations, human resource management, and customer service. Skilled in managing large teams, streamlining operational processes, and ensuring service excellence. Seeking to contribute expertise in operations and people management to a dynamic organization for long-term growth.

Insurance Operations – Analyst at Marsh And McLennan Asia Business Services Sdn Bhd (2026-03 – Present)

• Assists with report preparation initiatives to for various internal colleagues and data entry and oversight for internal databases and reference areas.
• Works to contribute to the achievement of Service Level Agreements (SLAs), Key Performance Indicators (KPIs) and business objectives
• Supports team members by ensuring the timely and accurate production and tracking of invoices and pricing estimates and ensuing documentation.
• Collaborates with colleagues to field basic transactional or operational requests and gain insight regarding the reception of existing processes and transactional channels.
• Provides support for risk management identification processes and procedures.
• Supports senior level colleagues with special projects or initiatives by assisting with delivering changes and reporting on related performance.
• Handles basic procedural or operations related Insurance claims inquiries to maximize product and function value.

Hub Manager at Lazada Logistics (M) Sdn Bhd (2025-01 – 2026-03)

• Lead overall hub operations with 10 staff and 60 couriers reporting directly.
• Oversee inbound parcel flow from HQ, sorting by route, allocation to couriers, and delivery monitoring.
• Ensure daily productivity, SLA compliance, and efficient workforce management.
• Implement performance monitoring, problem-solving, and process improvements.
• Manage end-to-end staff and courier workflows to maximize operational efficiency.

Senior Supervisor at Lazada Logistics (M) Sdn Bhd (2020-12 – 2024-12)

• Coordinated hub activities, monitored courier performance, and supported hub manager in daily operations.
• Optimized parcel allocation and delivery planning for efficiency.

Supervisor (Full-Time Staff) at Lazada Logistics (M) Sdn Bhd (2020-02 – 2020-11)

• Managed staff attendance, reporting, and operational duties.
• Reporting to Senior Supervisor/Hub manager.
• Assisting in the daily hub operation process.

Senior Associate at Lazada Logistics (M) Sdn Bhd (2018-06 – 2020-01)

First joining via Itelek Staffing Sdn Bhd

• Daily routine operation task.
• Sorting parcels and allocating to courier for delivery.

Collection Officer at Metro Capital Collections Sdn. Bhd (2017-12 – 2018-05)

6 months contract basis

• Conducted outbound and inbound calls to customers with overdue payments to negotiate repayment arrangements.
• Maintained accurate and detailed records of conversations, promises to pay, and account updates in the system.
• Ensured collection activities were carried out professionally and in compliance with company policies.

Visa Officer at India Visa Center (IVS Global) (2013-08 – 2017-11)

• Processed visa applications and handled customer inquiries.
• Managed passport submissions, system entries, and clearance status updates.
• Acted as document controller and maintained filing systems.

Receiving Coordinator at The Westin Hotel, Kuala Lumpur (2013-05 – 2013-07)

• Handled receiving of goods (inventory & non-inventory).
• Processed invoices, updated purchase systems, and reported to purchasing department.
• Conducted stock/inventory checks monthly.

Diploma in Human Resource Management – SEGI University College Kuala Lumpur

Sijil Pelajaran Malaysia (SPM) – SMK TAMAN SELAYANG (2008)