Insurance Operations – Analyst at Marsh And McLennan Asia Business Services Sdn Bhd (2026-03 – Present)
- Assists with report preparation initiatives to for various internal colleagues and data entry and oversight for internal databases and reference areas.
- Works to contribute to the achievement of Service Level Agreements (SLAs), Key Performance Indicators (KPIs) and business objectives
- Supports team members by ensuring the timely and accurate production and tracking of invoices and pricing estimates and ensuing documentation.
- Collaborates with colleagues to field basic transactional or operational requests and gain insight regarding the reception of existing processes and transactional channels.
- Provides support for risk management identification processes and procedures.
- Supports senior level colleagues with special projects or initiatives by assisting with delivering changes and reporting on related performance.
- Handles basic procedural or operations related Insurance claims inquiries to maximize product and function value.
Hub Manager at Lazada Logistics (M) Sdn Bhd (2025-01 – 2026-03)
- Lead overall hub operations with 10 staff and 60 couriers reporting directly.
- Oversee inbound parcel flow from HQ, sorting by route, allocation to couriers, and delivery monitoring.
- Ensure daily productivity, SLA compliance, and efficient workforce management.
- Implement performance monitoring, problem-solving, and process improvements.
- Manage end-to-end staff and courier workflows to maximize operational efficiency.
Senior Supervisor at Lazada Logistics (M) Sdn Bhd (2020-12 – 2024-12)
- Coordinated hub activities, monitored courier performance, and supported hub manager in daily operations.
- Optimized parcel allocation and delivery planning for efficiency.
Supervisor (Full-Time Staff) at Lazada Logistics (M) Sdn Bhd (2020-02 – 2020-11)
- Managed staff attendance, reporting, and operational duties.
- Reporting to Senior Supervisor/Hub manager.
- Assisting in the daily hub operation process.
Senior Associate at Lazada Logistics (M) Sdn Bhd (2018-06 – 2020-01)
First joining via Itelek Staffing Sdn Bhd
- Daily routine operation task.
- Sorting parcels and allocating to courier for delivery.
Collection Officer at Metro Capital Collections Sdn. Bhd (2017-12 – 2018-05)
6 months contract basis
- Conducted outbound and inbound calls to customers with overdue payments to negotiate repayment arrangements.
- Maintained accurate and detailed records of conversations, promises to pay, and account updates in the system.
- Ensured collection activities were carried out professionally and in compliance with company policies.
Visa Officer at India Visa Center (IVS Global) (2013-08 – 2017-11)
- Processed visa applications and handled customer inquiries.
- Managed passport submissions, system entries, and clearance status updates.
- Acted as document controller and maintained filing systems.
Receiving Coordinator at The Westin Hotel, Kuala Lumpur (2013-05 – 2013-07)
- Handled receiving of goods (inventory & non-inventory).
- Processed invoices, updated purchase systems, and reported to purchasing department.
- Conducted stock/inventory checks monthly.
