Ray Nuno924

Customer-focused Sales Associate with 3+ years of experience in retail and customer coordination at IKEA Malaysia.

Experience in handling customer inquiries, email communication, and supporting sales processes from inquiry to completion. Strong ability to manage customer needs, ensure accurate coordination, and maintain organized operations.

SALES ASSOCIATE at IKEA MALAYSIA (2021-01 – Present)

• Delivered personalized customer service to 50+ shoppers daily, improving store satisfaction scores and fostering repeat business.
• Designed customized kitchen cabinet layouts using IKEA planning tools, increasing add-on sales by 20% through tailored recommendations.
• Maintained visual merchandising standards and inventory accuracy, reducing product damage by 15% and ensuring fully stocked displays.
• Communicated effectively with customers and internal teams to resolve issues and ensure service excellence.
• Ensured pricing accuracy and organized product placement to support seamless customer navigation and boost sales readiness.

MARSHALL at PLSC GEL BLASTER MALAYSIA (2019-08 – 2020-12)

• Served as primary liaison between event organizers and 100+ participants, ensuring clear communication and smooth event execution.
• Managed live gameplay sessions while enforcing strict safety protocols, resulting in zero incidents during tenure.
• Monitored event zones for hazards and responded proactively to maintain a secure, engaging environment.
• Enforced rules consistently to uphold fair play and positive experiences for all attendees and spectators.

SPM Certificate – SMK TAMAN SEMARAK (2013 – 2017)