Tai Jenny

Customer Sales Associate with over 5 years+ of experience in a call center setting, including online sales, customer care and tech support. Familiar with major customer conflict resolution, and possess a positive attitude.

Customer Sales Associate at Foodline.sg Pte. Ltd. (2023-01 – Present)

• Handle and convert customer enquiries to sales via call centre, emails, WhatsApp and online chat.
• Perform data verification and assist with uploading data to the system
• Monitor delivery orders to ensure a smooth process
• Work across departments to improve system workflow

Customer Service Executive at Murai Eco Sdn. Bhd. (2020-01 – 2022-12)

• Handling inbound calls and booking enquiries
• Managing social media accounts such as scheduling weekly contents, provide customer support etc.
• Implement promotional packages and support OTAs

Associate, Branch Business Headquarters at ORIX Credit Malaysia Sdn. Bhd. (2019-01 – 2020-12)

• To review credit files and operational memo by branches
• To assist in monitoring and follow up branches license and tenancy renewal/ termination
• To organise weekly/ monthly/ qurterly tele-conference meeting

Bachelor of Business Administration (Honours) in Business Administration – TAR University College, KL (2016-01 – 2019-12)

Pre University, STPM – SMK Ketari Bentong, Pahang (2014-01 – 2015-12)