Raymond Ling Jun

Regional Business Leader with 16+ years of experience in multi-site operations management, people development, customer experience, and execute strategic initiatives across multiple business units. Experienced in performance management, talent development, operational transformation, stakeholder engagement, compliance, and cross-functional leadership. Recognised for building strong leadership teams, solving complex business challenges, and delivering measurable improvements through structured coaching, data-driven decision-making, and continuous improvement practices.

MBA-qualified with additional exposure to financial planning through the CFP programme, bringing a balanced perspective in business strategy, leadership, customer relationship management and long-term value creation.

Regional Operation Manager (Sabah) at Tan Chong Ekspres Auto Servis Sdn Bhd (2016-05 – Present)

Lead regional operations across seven authorised Nissan aftersales outlets throughout Sabah, with accountability for operational performance, profitability, customer satisfaction, leadership development, and strategic business execution.

• Lead and coach branch leadership teams across seven locations to achieve operational and commercial objectives.
• Drive regional performance through structured KPI reviews, business planning and continuous performance coaching.
• Develop leadership capability through mentoring, succession planning and talent development initiatives.
• Serve as regional mentor for the Sarawak team, providing technical guidance, knowledge transfer, and leadership support to strengthen organizational capability.
• Partner with branch managers to improve productivity, customer satisfaction, profitability and operational efficiency.
• Lead cross-functional initiatives involving operations, customer relations, technical support, inventory, warranty, finance and human resources.
• Conduct regional business reviews and identify strategic opportunities for operational improvement.
• Champion continuous improvement culture through KAIZEN and operational excellence initiatives.
• Ensure governance, compliance and policy adherence across all regional operations.
• Successfully managed operational performance across 7 branches throughout Sabah.
• Developed branch leadership capability through structured mentoring and coaching.
• Led multiple regional improvement initiatives that enhanced productivity, customer experience and operational consistency.
• Successfully managed organisational changes including branch restructuring and operational optimisation projects.
• Regularly entrusted to lead complex customer escalation cases involving cross-functional coordination and executive stakeholder management.

Head of Workshop (Sibu) | Manager at Tan Chong Ekspres Auto Servis Sdn Bhd (2015-11 – 2016-04)

Managed overall branch aftersales business performance including financial results, customer satisfaction, manpower planning and operational excellence.

• Multiple Outstanding Achievement Awards
• Successfully improved workshop operational performance and customer experience.

Service & Parts Manager (Sibu & Bintulu) | Manager at Jimisar Autotrade Sdn. Bhd. (2012-06 – 2015-10)

Managed two dealership operations concurrently, leading business performance, customer satisfaction, technical support and team development. Fully accountable for daily business operations and decision-making to achieve operational targets and performance goals.

• Multiple Dealer CSI Achievement Awards
• MKAP (KAIZEN) Best Project Award
• Best Customer Relations Award
• Aftersales Achievement Award

Service & Parts Executive (Sibu) | Senior Executive at Jimisar Autotrade Sdn. Bhd. (2011-05 – 2012-05)

Responsible for branch warranty administration, technical support and aftersales operations.

• Key warranty claim approver at branch level.
• In-charge of all warranty administration and adherence to warranty policy.
• Provided technical support, warranty coordination, and body & paint claims assessment.

Technical Assistant cum. Body & Paint Executive (Sibu) | Executive at Jimisar Autotrade Sdn. Bhd. (2009-12 – 2011-04)

Master of Business Administration in MBA – University of the West of Scotland (2024-11)

Automotive Mastercraftsman in Deutsche Kraftfahrzeugtechnikermeister – Handwerkskammer des Saarlandes (HWK), Germany (2009-10)

Advanced Technician Diploma in Motor Vehicle Engineering – City & Guilds of London Institute

Professional Automotive Technician in Sijil Kemahiran Malaysia – Riam Institute of Technology (2008-09)

Certified Financial Planner (CFP) Program in CFP – FPAM (Financial Planning Association of Malaysia) (2027)