Richa Bhatt

Results-driven professional with 8+ years of experience in training, operations, content moderation, and media production. Skilled in delivering product training, improving team performance, and driving quality outcomes. Strong communicator with a background in journalism and a passion for content creation and digital media.

Sr. Trainer - SCGS CNX Malaysia

(2020-01 - 2025-01)

• Delivered end-to-end product and process training for new hires and existing employees
• Designed and updated training modules, SOPs, and learning materials based on business requirements
• Conducted need-based training sessions to address performance gaps and improve productivity
• Evaluated trainee performance through assessments, mock sessions, and live monitoring
• Collaborated with operations and quality teams to align training with business KRAs
• Managed onboarding programs, ensuring smooth transition from training to production
• Maintained training reports, dashboards, and performance tracking metrics
• Coached and mentored employees to enhance product knowledge and soft skills
• Supported change management by training teams on new tools, updates, and workflows

Sr. Representative – Operations - Concentrix (Daksh) India, Gurugram - Gurugram

(2015-01 - 2018-01)

• Managed content moderation for a leading social media client, ensuring compliance with platform policies
• Consistently met and exceeded business KRAs and quality benchmarks
• Trained and mentored new hires; conducted refresher sessions for low-performing team members
• Played a key role in transitioning new business queues smoothly
• Acted as Point of Contact (PoC) for team engagement and recreational initiatives
• Collaborated closely with management to improve workflow efficiency

Bachelor of Journalism & Mass Communication - Journalism and Mass Communication - GGSIP University, Delhi (2009-01 - 2012-01)

Sr. Secondary - CBSE, Uttrakhand (2008-01 - 2009-01)