Ryan Machado

Results-driven business graduate with hands-on experience in customer service, financial consulting and project coordination. Demonstrated ability to manage client relationships, analyze financial situations, and deliver tailored solutions in fast-paced environments. Proven leadership background through active involvement in student government and event management, where strong organizational, planning, and team collaboration skills were developed.

Customer Service Representative at Prometric (2022-09 – 2024-11)

• Answer inquiries about exam registration, scheduling, rescheduling, and cancellations
• Explain testing policies, ID requirements, fees, and procedures
• Resolve issues related to test appointments and candidate accounts
• Adhere to service-level agreements (SLAs) and quality standards

Financial Consultant at OG Marketing (2017-02 – 2026-04)

• Consulted clients on debt consolidation solutions tailored to their financial situation and repayment capacity
• Analyzed client financial profiles, including income, liabilities, and credit commitments, to recommend suitable restructuring plans
• Educated clients on financial management strategies to improve long-term financial stability
• Built and maintained strong client relationships through consistent follow-ups and financial reviews
• Assisted clients in reducing financial burden by coordinating effective debt repayment solutions

Diploma In Business in Business – INTI International University, Nilai (2022 – 2024)

Sijil Pelajaran Malaysia (SPM) – SMK ST Francis, Melaka (2017 – 2023)