Serene Lee

Bilingual operations professional with 5+ years' experience in site administration, procurement, billing, and customer support across construction, field services, and corporate environments. Proven ability to manage POs and corporate card expenses, coordinate logistics and vendors, maintain ERP/CRM data integrity (SAP, SFDC), and support HSE and training activities to keep projects on budget and compliant.

Site Administrator – Construction (Freelancer) - Vestas Korea

(2025-06 - 2025-12)

• Prepare outgoing mail and freight. Record information of incoming stock items, including checking quantities, recording locations, filing.
• Set-up vendors and negotiate rates.
• Organise accommodation, travel arrangements, site vehicle for site team.
• Raise, maintain and reconcile site-based Purchase Orders along with Purchase Order register.
• Reconcile expenses, including corporate credit cards and maintain corporate card expense register.
• Organize annual training for Vestas Site based employees.
• Accurately capture / minute for all site-based meetings.
• Support Site Construction Manager, QSE Professional and QSE Administrator to ensure all reports are prepared in an accurate and timely manner.
• Arrange all Emergency equipment required for Site. First aid kits, emergency response team PPE, radios etc.
• Authority to carry out small purchases for site/project.
• Seek approval of Site Construction Manager and/or Project Manager for project expenditures
• Tracking of all Credit Card (travel expenses and small purchases).
• Tracking of all Purchase Order.
• Control cost to maintain budget balance for project.

Trust and Safety associate (Korean & English) - Accenture Technology Solutions Sdn Bhd, Malaysia - Malaysia

(2024-07 - 2024-10)

• Review, classify and/or remove content according to client guidelines, using specific tools and channels
• Understand and remain updated on changing client policies and guidelines
• Investigate, resolve, and relay complex content issues to the broader Trust and Safety team
• Serve as an advocate for the user community
• Participate in process improvement initiatives that improve quality and efficiency of work
• Participate in continuous training programs and workgroup discussions for optimal development in the role
• Engage in conversation around socially sensitive topics with the purpose of keeping our communities safe

Advisor II – Customer Service (Korean & English) - Concentrix Malaysia – Agoda Project

(2023-08 - 2024-03)

• Handled incoming customer calls and emails, resolving issues promptly.
• Utilized Genesys and Athena for efficient customer management.

Site Solution Associate (Sr Investigator Payments Assistant) - IQVIA Korea

(2022-05 - 2022-07)

• Receives and reviews incoming invoices and contracts via standard mail, email and fax
• Generate one-time billings for client sites in department's proprietary system
• Scans and posts site invoices and back up documentation to the billings within proprietary system
• Manages Level I site inquiries in the designated case management system
• Responds promptly to site inquiries in conjunction with designated department KPIs
• Directs advanced/escalated requests and unresolved issues to designated project team
• Executes various administrative tasks that support the ongoing lifecycle of a project
• Other duties as assigned

Inside Sales / Business Operation Intern - Kaspersky Korea

(2022-02 - 2022-04)

• Reporting to the GM, South Korea, you will be responsible for sales order processing, partner deal registration management and supporting sales internal processes.
• In charge of cold lead outbound calls for potential customers and need to maintain and update customer and partner records.
• Work closely with in-country field sales team and ensure effective data management and reporting. This includes, but not limited to, sales report, pipeline report, quarterly targets, and any other business reports as required.
• Responsible for formulating and manage the renewal process. This includes, but not limited to the following
• Making accurate reports on update for Renewals.
• Liaising with Partners & Distributors to check on the progress of renewal orders
• Reviewing renewal sales performance, against targets as you gain experience
• Gathering market and customer information by contacting business partners like reseller sales and distributor sales, marketing.
• Logistics and sales support for sales and marketing events.

Service Coordinator (Contingent Worker) - Leica Microsystems Korea

(2021-11 - 2022-01)

Working on Korea data clean-up for SFDC roll out project (Main project owner during the project)

• Customer Master - Check sold to partners, Link SFDC Accounts with SAP Accounts
• Equipment records - Analyse SAP equipment records for accuracy, Flag obsolete/no longer used equipment records (DLFL/INAC) in SAP, Validation migration, Resolve gaps
• Contracts - Validate contract sold to parties, Validate migration, Resolve gaps
• Responsible for data management in SAP / SFDC system.
• Responsible for Drop parts order to billing end to end operation
• Responsible for field service engineer back up
• Maintain accurate and correct records for all business-related information.
• Working closely with sales, logistics and BU
• Process invoices and tax invoices
• Document management
• PO creation and mobile service conversion to SAP

Sales Support – Subcontract Worker (Maternity leave replacement) - Air liquide Solutions Korea

(2021-06 - 2021-10)

• Sales monthly closing – Pre-closing, Pre-flash meeting, Flash comments
• Sales KPI report – Weekly and monthly basis
• Contract & Customer management – Credit limit change, AR Overdue management, Urgent payment
• Market research & Market survey
• Marketing activity
• Create PR/PO's order and Quotation
• Assist creating invoicing and Tax invoice

Site Administrator – Subcontract Worker (Maternity leave replacement) - Vestas Korea

(2021-02 - 2021-06)

• Provide business and administrative support including creating and running regular reports (KPI Report, HSE Report, weekly& Monthly timesheet reports, Overtime report) assist with compiling data for budgets, travel budget
• Assist in the management of OH&S and ERP activities on site
• Assist Site Manager in daily operations, Manage Costs and Coding of Credit Card transactions, Create PR/PO's order & staff equipment, Office supplies, assist with site safety reporting, Training, and ordering Supplies
• Assist with down Turbines, Manage Serial Numbers for site & Serial number change request
• Adhere to all released planning processes and help maximize planning performance
• Communicate daily with lead technicians, technicians, CIM, and site leadership in the execution of site planning and inventory control
• Responsible for site compliance to approved processes
• Assist creating invoicing and Tax invoice

AR Coordinator – Contract Worker - Swagelok Korea

(2020-01 - 2020-06)

• Processes all payments invoices for the accounts (Cash & Credit Card)
• Coordinated with CSR, Logistics and Sales for the creation of the invoices
• Review and maintain customer contracts
• Issue daily and monthly tax invoices
• Prioritized my work to ensure designated deadlines of each client's invoicing requests were met
• Distributed, executed, tracked and recorded all subcontract agreements
• Price Adjustment

Team Admin (part time) & System Billing staff – Temporary Agency placement - Philips Korea (sleep and respiratory care), Seoul

(2018-12 - 2019-12)

• Claim for payment of obstructive sleep apnea patient to NHIS (National Healthcare Insurance Service)
• Handle Outgoing Packages
• Collect data and track a daily Outgoing Packages
• Assisted in regularly updating contract documents in SAP (Sales Blanket Agreement) and Creates BP code
• Assisted in regularly updating the Return data and contract documents in SAP (Sales Blanket Agreement)
• Supports changing the recurring Billing invoices and return in SAP.
• R-part Conversion from master stock S/N to Rental device S/N in SAP (Inventory- GI, GR)
• Documents upload in DMS
• Creates Business Partner code and Assisted in regularly updating the additional mask purchase billing invoice in SAP

Customer Service Assistant – Temporary Agency placement - British Council Young Learner Seocho Centre, Seoul

(2017-11 - 2018-06)

• Administrative Assistant
• Helping students and assisting teachers
• Attendance check
• Greeting and Responding to Customer Needs

Professional MBA (Part Time) - Sungkyunkwan University, Korea (2022-08)

BA - Finance, Accounting & Taxation - Hanyang Cyber University, Korea (2018-09 - 2020-08)

BA - Japanese Studies and English Language and Literature (Minor) - University of Trier, Germany (2011-10 - 2016-09)