Shivram Appalasamy

Customer-focused professional with 10+ years of experience across customer service, client support, operations supervision, and transport services. Strong background in handling customers, resolving issues, maintaining service quality, and working under pressure. Known for patience, clear communication, professionalism, and the ability to manage diverse customer needs across face-to-face, phone, and service platforms. Adaptable, reliable, and comfortable with flexible schedules.

Customer Service Partner / Driver - Grab Sdn Bhd

(2021-01)

• Delivered consistent, high-quality customer service to a wide range of passengers.
• Communicated clearly and professionally to manage expectations and resolve concerns.
• Handled customer feedback calmly and efficiently to maintain high service ratings.
• Followed company SOPs, safety standards, and service guidelines at all times.
• Demonstrated flexibility by working peak hours, weekends, and public holidays.

Customer Service Support - Kelly Services – Grab Singapore

(2018-03 - 2018-10)

• Managed inbound and outbound calls for transportation services.
• Assisted customers with booking issues, payments, and service inquiries.
• Resolved complaints efficiently while maintaining a professional tone.
• Maintained accurate records and followed company policies and procedures.
• Worked flexible shifts to meet operational requirements.

Executive Technical Support - Scicom (ASUS Malaysia)

(2018-10 - 2019-03)

• Provided technical and service support to customers and executives.
• Explained solutions clearly to non-technical users.
• Managed sensitive customer information with confidentiality.
• Strengthened problem-solving and customer communication skills.

Customer Service Consultant - Sunway Group

(2003-02 - 2006-08)

• Handled customer inquiries, complaints, and service requests.
• Delivered solutions focused on customer satisfaction and retention.
• Built rapport with customers through clear and courteous communication.
• Resolved issues efficiently in a fast-paced service environment.

Supervisor / Assistant Manager - Plantation & Operations Sector

(2008 - 2021)

Adds value to Customer Service roles

• Supervised staff and coordinated daily operations.
• Managed reporting, scheduling, and task prioritization.
• Handled problem-solving under pressure and operational challenges.
• Communicated effectively with management, workers, and external parties.

Bachelor - Plantation Management & Agribusiness - Open University Malaysia (2013 - 2015)

Diploma - Information Technology - National Institute of Information Technology (NIIT) (2000 - 2002)