Vivian Wee

A multilingual Mass Communication professional with experience in client communication, customer service support, business development, documentation, and cross-functional coordination. Experienced in handling client enquiries, service follow-ups, maintaining accurate records, and coordinating with customers, business partners, suppliers, and internal teams to resolve issues. Strong attention to detail, follow-up skills, and ability to manage multiple tasks while working independently in a remote environment.

Fluent in Mandarin and Malay with professional working proficiency in English.

Administrative Specialist (Part-Time / Remote) at Sri Interior Renovation (2023-01 – Present)

• Client Communication Support: Manage client enquiries through digital platforms and email, providing timely and professional responses.
• Documentation & Records: Maintain client records, project documents, and business paperwork to support accurate daily operations.
• Stakeholder Coordination: Coordinate with clients, suppliers, and internal teams to ensure smooth communication, follow-up, and task completion.

Business Development Executive at Allianz General Insurance Malaysia Berhad (2016-01 – 2018-12)

• Customer Service & Follow-Up: Handled customer enquiries and service follow-ups, providing product information and coordinating requests throughout the service process.
• Bancassurance Support: Managed HSBC bancassurance leads by understanding customer requirements and supporting suitable insurance solutions.
• Case & Stakeholder Coordination: Coordinated with customers, agents, and internal departments to follow up on policy, compliance, and claims-related enquiries.
• Documentation & Service Support: Maintained accurate information and supported timely resolution of customer and business partner requests.

Management Trainee (Branch Head of Admin) at Swang Chai Chuan Sdn. Bhd. (2015-01 – 2016-12)

• Operations Coordination: Coordinated with warehouse teams, delivery personnel, and corporate clients to support daily operations.
• Record & Issue Management: Maintained operational records and assisted in resolving issues through stakeholder coordination.

Purchasing & Administrative Executive at Laguna Redang Island Resort Sdn. Bhd. (2014-01 – 2015-12)

• Supplier Coordination: Coordinated with suppliers and internal departments on quotations, purchasing requirements, and delivery timelines.
• Documentation: Maintained purchasing records and documentation to support daily operations.

Advanced Diploma in Mass Communication (Media Studies) – Tunku Abdul Rahman College (2012-01 – 2012-12)

Diploma in Mass Communication (Media Studies) – Tunku Abdul Rahman College (2009-01 – 2009-12)

Sijil Pelajaran Malaysia (SPM) – Sekolah Menengah Chung Hwa Wei Sin (2007-01 – 2007-12)