Field Service Engineer at KED Tech Pte Ltd (2026-03 – Present)
- Provide on-site technical support for semiconductor cleaning equipment at customer facilities.
- Troubleshoot mechanical, electrical, pneumatic, and process-related equipment issues.
- Diagnose machine failures and perform corrective actions to minimize customer downtime.
- Coordinate with engineering teams to resolve technical issues and improve equipment performance.
- Support customer communication by providing technical findings, investigation reports, and recommendations.
- Develop product knowledge and understand semiconductor manufacturing processes to support customer applications.
Reliability & FA Senior Engineer at ATX Semiconductor Sdn Bhd (2025-07 – 2025-11)
- Developed SOPs, Specifications and Work Instructions.
- Led Failure Analysis activities including X-Ray inspection and reliability evaluation.
- Managed UHAST, Temperature Cycling and Power Temperature Cycling testing.
- Coordinated vendors during machine setup and qualification.
- Conducted technical training for technicians and operators.
Process & Board Maintenance Engineer at KESM Industrial Sdn Bhd (2023-07 – 2025-06)
- Managed Burn-in Board processes, ensuring preventive maintenance compliance, inventory accuracy, and timely repair turnaround.
- Led Burn-in Board and Device Buyoff projects, including qualification, compatibility verification, and production approval.
- Investigated customer complaints and prepared 8D, 4C, and Root Cause Analysis (RCA) reports with effective corrective and preventive actions.
- Developed and updated Standard Operating Procedures (SOPs), Process Specifications, One Point Lessons (OPLs), and technical documentation.
- Managed Oil Bath processes for TO92 and TO46 packages, ensuring product quality from incoming materials to final shipment.
- Supervised SNR processes, including blackening, marking, and drying operations while maintaining production and quality standards.
- Operated, programmed, and maintained automated Pick & Place machines, including X-Y axis programming, machine setup, and alignment.
- Performed machine troubleshooting, calibration, preventive maintenance, and corrective maintenance to maximize equipment uptime.
- Collaborated with Production, Process Engineering, Quality Assurance, and Maintenance teams to resolve process and equipment issues.
- Supported continuous improvement initiatives to enhance equipment reliability, process capability, and manufacturing efficiency.
QA Reliability Engineer at Dominant Opto Technology Sdn Bhd (2010-12 – 2022-11)
Major Achievements: Managed Reliability Laboratory operations and technician teams. Reduced PCB and Burn-in board defects by 12%. Reduced technician onboarding time by 25%. Reduced report preparation time by 50% through reporting automation. Led customer return investigations using Root Cause Analysis. Planned machine calibration, preventive maintenance and equipment buyoff. Supported new LED package qualification and reliability testing. Conducted first level Failure Analysis.
- Managed reliability lab operations and supervised a team of technicians, ensuring optimal manpower allocation and adherence to test schedules.
- Planning machine calibration, buyoff, and preventive maintenance schedules.
- Led improvement projects such as PCB and burn-in board design upgrades, cutting defect rates by 12%.
- Designed and delivered hands-on training programs for new technicians and operators, reducing onboarding time by 25%.
- Oversaw cross-department collaboration to automate reliability reporting, cutting report preparation time by 50%.
- Guided the team in root cause analysis for customer returns, implementing corrective actions that reduced repeat failures.
- Creating and updating SOPs and work instructions in all workstations.
- Handling the entire new LED package qualification for the reliability stress test.
- Handling Differential Scanning Calorimetry (DSC) machine and analyzing test data.
- Performing 1st level failure analysis and verification on LED after the reliability stress test.
- Supporting the manager in arranging reliability operation activities and following up on customer complaints and sample arrangements.
QA & FA Engineer at Teac Electronic Sdn Bhd (2009-05 – 2010-10)
- Conducted on-site verification and 1st Level Failure Analysis (FA) at customer locations, ensuring prompt issue resolution and product reliability.
- Performed factory audits upon customer request to support product handling and compliance with quality standards.
- Executed 1st and 2nd Level FA and led root cause analysis as part of the Joint Quality Engineer (JQE) program with Dell, driving corrective actions and continuous improvement.
- Represented Dell Supplier Quality Engineering (SQE) in joint efforts to ensure all suppliers—including TEAC and sub-tier vendors—met Dell's quality requirements and customer expectations.
- Participated in Dell WWB (Worldwide Business) Project, contributing to global quality improvement initiatives and process optimization.
- Performed EVT (Engineering Validation Test) and DVT (Design Validation Test) for new Optical Disc Drive models, validating performance and reliability.
- Engaged in New Product Readiness Review (NPRR) activities, supporting product launch readiness and quality assurance.
- Served as Field Application Engineer (FAE) for TEAC, managing customer return drives and delivering detailed FA reports and root cause analysis.
- Conducted Oven Reliability Testing (ORT) for 24-hour procedures to assess drive durability under thermal stress conditions.
- Managed customer relationships and technical support for key clients including Dell, Sony Penang, HP RMA, Agilent, and Vismart S/B, ensuring satisfaction and timely resolution of quality concerns
Sale + Technical Engineer at PC World Sdn Bhd (2008-05 – 2009-05)
- Troubleshoot PC Hardware and Software installation
- Managed store-level operations, supervising sales staff and ensuring smooth daily workflow.
- Trained team members on customer service best practices, increasing repeat customer sales by 15%.
- Process warranty product service from suppliers
- Use the company's buying system to order and sell products
P.Technician at Infineon Technology (Malaysia) Sdn Bhd (2005-07 – 2006-01)
- Served as shift lead for production quality checks, coordinating with operators to ensure output targets were consistently met and quality standards upheld.
- Operated and troubleshot trim and form machines, resolving mechanical issues promptly to minimize downtime and maintain production flow.
- Managed production package conversions and performed dieset cleaning, ensuring smooth transitions between product runs and maintaining equipment hygiene.
- Conducted post-machine product inspections and executed bottom laser marking, verifying product integrity and traceability.
- Maintained rigorous quality control throughout the production process, identifying defects and implementing
Production Technician at BIM Technology Snd Bhd (2005-04 – 2005-07)
- Delivered technical guidance to operators during PCB board debugging, resulting in improved first-pass yield and reduced rework rates.
- Diagnosed and repaired burn-in board track layer faults by removing protective masks and reconnecting copper traces to restore functionality.
- Conducted point-to-point multimeter inspections to verify PCB board repairs and detect abnormal resistance values, ensuring electrical integrity.
- Performed edge-finger plating and replacement, installed high pin-count receptacles and test sockets, and repaired internal opens/shorts on multi-layer boards.
- Refurbished and replaced load boards, maintaining equipment reliability and extending operational lifespan.
- Set up, troubleshot, and maintained automated testers, ensuring consistent performance and minimal downtime during production runs.
- Assisted operators in debugging failed units during live production, accelerating issue resolution and maintaining throughput.
- Provided hands-on technical support to production teams and engineers, facilitating smooth testing operations and process optimization.
- Expanded my knowledge about the names, categories, and usages of electronic components.
- Developed strong communication skills by effectively communicating with customers.
