Sri Ranjini

Dedicated Clinic Assistant and Patient Services Associate with strong experience in healthcare operations, patient coordination, and administrative support. Known for professionalism, efficiency, and the ability to manage high patient volumes while ensuring a smooth clinic experience.

Clinic Assistant / Receptionist at Klinik Sri Jaya (2025-07 – 2026-02)

• Managed front desk operations, patient registration, and appointment scheduling.
• Assisted doctors during consultations and minor procedures.
• Maintained patient records and handled billing & claims.

Patient Services Associate III at Subang Jaya Medical Centre (2023-08 – 2025-05)

• Providing frontline services such as scheduling appointments, verifying patient information, answering phone calls and updating records onto the system.
• Assisting the doctors during the treatment and examination of patients.
• Identify situations where patients require additional attention and providing it.
• Performing basic clinical procedures, performing bed bookings for admitting patient and preparing the necessity for procedures.
• Monitoring non-clinical inventories.

Clinic Assistant at Clinic Sentosa Sunway (2022-11 – 2023-06)

• Creating a positive experience by welcoming and assisting clinic patients.
• Preparing patient files.
• Maintaining patients data records.
• Contact info and answering phone calls, setting appointments, and submitting panel claims.
• Assisting doctors during minor procedure if required.
• Dispensing drugs/medicine as prescribed by doctors.
• Managing billing and cash payments at front desk.

E-Commerce Assistant at FOS Apparel Sdn. Bhd (2020-09 – 2022-10)

• Monitor e Commerce websites to ensure properly function.
• Take in new orders and assist in order processing.
• Ensure timely order fulfillment and tracking.
• Respond to incoming customer emails and manage until fully resolved.

SPM – SMK (P) Taman Petaling (2013 – 2017)