Syafiq Suzuki

Healthcare operations professional with experience overseeing multi-branch healthcare operations, HR operations, medication supply chain, workforce coordination and healthcare outreach programmes. Currently responsible for operational coordination across 6 clinic branches and approximately 30 healthcare staff, including Resident Doctors and Clinic Assistants. Experienced in driving operational improvements, standardising processes, coordinating workforce requirements, managing inventory governance and developing corporate healthcare partnerships.

Strong in cross-functional leadership, stakeholder management, problem-solving and execution.

Operation Manager | HR Operation | Head of Outreach Program at Klinik Hello Doctor HQ (2025-09 – Present)

• Oversee operational activities across 6 clinic branches, coordinating approximately 30 healthcare staff, including Resident Doctors and Clinic Assistants.
• Drive day-to-day operational performance covering workflow, manpower deployment, patient flow, administrative processes, SOP implementation and service delivery.
• Identify operational gaps and implement process improvements, SOPs and standardised workflows to improve consistency and efficiency across branches.
• Monitor operational KPIs, identify performance gaps and coordinate corrective actions with branch teams and management.
• Coordinate cross-functional initiatives involving clinic operations, medical teams, administration, finance and management.
• Lead HR operations for Doctors and Clinic Assistants, covering recruitment coordination, candidate screening, onboarding, attendance, leave planning and workforce deployment.
• Coordinate manpower planning across 6 branches to maintain adequate staffing coverage and minimise operational disruption.
• Support staff performance monitoring, KPI tracking, training coordination and resolution of operational staffing issues.
• Act as liaison between HQ, branch teams and management for HR-related operational matters.
• Drive initiatives to improve patient experience and service quality across branches by identifying gaps in patient flow, waiting time, communication and service processes.
• Monitor operational issues affecting patient satisfaction and coordinate corrective actions with branch teams to improve the end-to-end patient journey.
• Work closely with Doctors and Clinic Assistants to promote consistent service standards, patient communication and front-line service delivery across branches.
• Support the development and implementation of standardised service workflows and SOPs to improve operational consistency and patient experience.
• Manage HQ medication operations supporting all clinic branches, including procurement coordination, supplier management, medication requests and inter-branch stock transfers.
• Oversee medication inventory governance, including stock level monitoring, expiry management, redistribution and stock availability.
• Develop and implement medication-related SOPs, ordering processes and inventory controls to improve stock management and reduce wastage.
• Coordinate with doctors and branch teams to support medication standardisation, appropriate stock utilisation and operational compliance.
• Lead corporate and community healthcare outreach programmes, including health screenings, health talks, wellness programmes and on-site healthcare initiatives.
• Identify and engage potential corporate partners, particularly HR departments and organisations seeking employee healthcare and wellness solutions.
• Develop healthcare programme proposals, packages and presentations tailored to corporate client requirements.
• Coordinate end-to-end programme execution involving internal clinical teams, corporate stakeholders, vendors and external partners.
• Monitor client feedback and programme outcomes to identify opportunities for service improvement and repeat engagement.

Branch Executive at Klinik Hello Doctor Puncak Alam (2025-08 – 2025-09)

• Managed daily clinic operations covering patient registration, billing, appointment scheduling, patient flow, inventory and administrative activities.
• Supervised branch support staff and coordinated daily manpower, workflow and service delivery.
• Supported recruitment, onboarding, staff scheduling and performance monitoring at branch level.
• Handled patient concerns and coordinated resolutions to maintain service quality and patient satisfaction.
• Supported corporate outreach and promotion of clinic healthcare services.

House Officer → Floating Medical Officer at Hospital Sungai Buloh (2020-10 – 2023-09)

• Completed Housemanship and subsequently served as a Floating Medical Officer, providing clinical care across multiple departments in a high-volume tertiary hospital.
• Managed acute and routine patient care, including assessment, treatment planning, clinical documentation and follow-up.
• Worked collaboratively with specialists, medical officers, nurses and multidisciplinary healthcare teams to ensure safe and efficient patient management.
• Managed high patient volumes while maintaining clinical standards, patient safety and regulatory requirements.
• Adapted to different clinical departments and operational environments, demonstrating strong teamwork, communication, prioritisation and decision-making skills.

Bachelor of Medicine & Bachelor of Surgery in Medicine – Universiti Sultan Zainal Abidin, Terengganu (2014-08 – 2019-08)

Foundation in Science in Science – Universiti Teknologi MARA (UiTM) Puncak Alam (2013-09 – 2014-04)