Syasya Jefff

Customer Retention Associate with experience in telemarketing, live commerce, and digital content creation. Proven ability to engage customers, drive repeat purchases, and increase sales through personalized communication.

Experienced

TikTok Live Host skilled in product presentation, audience engagement, and real-time sales conversion. Strong background in customer relationship management, feedback analysis, and brand loyalty development.

Live Host Tiktok cum Content Creator at Emzi Holding Sdn. Bhd (2024-11 – 2025-03)

• Hosted TikTok Live sessions to promote products and drive real-time sales
• Engaged with live audiences, answered inquiries, and increased customer interaction
• Presented product benefits effectively to improve conversion rates
• Created engaging digital content including videos and social media posts
• Monitored live performance metrics to optimize engagement and sales strategy

Customer Retention Associate / Online Sales Executive & Host Live at Emzi Holding Sdn. Bhd (2023-09 – 2024-10)

• Conducted outbound calls to customers to gather feedback and improve customer satisfaction
• Promoted products and upsold to existing customers, increasing repeat purchase rates
• Built strong customer relationships to enhance retention and brand loyalty
• Handled customer inquiries and complaints, ensuring timely and effective resolution
• Analyzed customer feedback and collaborated with internal teams to improve product and service quality
• Maintained accurate records of customer interactions and sales performance
• Consistently achieved monthly sales KPIs (RM14,400/month target), and demonstrating strong sales performance and reliability
• Exceeded KPI significantly, achieving up to RM23,000 in monthly sales

Sales Promoter (Part Time) at Mydin Taman Batik

• Promoted and sold school shoes to customers in a retail environment
• Provided product consultation including size, material, pricing, and suitability based on customer needs
• Assisted customers with shoe fitting and ensured proper sizing for comfort
• Managed stock arrangement, display merchandising, and product replenishment
• Handled customer inquiries and recommended suitable products based on budget and preference
• Supported daily sales targets through active customer engagement and upselling techniques
• Maintained cleanliness and organization of sales area to ensure attractive product presentation

Internship (Admin) at Pertubuhan Peladang Kawasan Kuala Muda Selatan (2022-08 – 2022-10)

• Assisted in administrative tasks including data entry and document organization
• Supported daily operations and coordinated documentation processes
• Participated in agricultural projects including planting and maintenance activities
• Acted as emcee for meetings and assisted in event coordination

Part Time Sale Assistant at Kedai Emas Sinar Delima (2021-02 – 2021-03)

• Assisted customers with gold jewelry selection and provided product recommendations
• Explained product details including pricing, weight, and design features to support purchase decisions
• Handled customer inquiries and delivered high-quality service in a retail environment
• Supported daily store operations including display arrangement and inventory handling

Promoter at Parkson Petani Parade, Sungai Petani (2020-01 – 2020-10)

• Promoted and sold clothing products (apparel/fashion items) to walk-in customers
• Assisted customers in selecting outfits based on size, style, and preference
• Provided product recommendations and supported purchase decisions
• Managed stock arrangement, display merchandising, and product replenishment
• Assisted customer inquiries and supported daily sales targets through active customer engagement and upselling

Bachelor of Business (International Business) with Honours in International Business – University Malaysia Perlis (UniMAP) (2020-10 – 2023-07)

Sijil Tinggi Pelajaran Malaysia (STPM) in Business Studies – SMK Sungai Pasir (2018-05 – 2019-12)