Sylvia Vincent

Administrative & Operations Professional with 20+ years of experience supporting high-volume corporate environments, cross-functional teams, and project-driven workflows. Expert in document control, vendor coordination, contract tracking, purchasing, and full lifecycle management of an external corporate web-store — including product sourcing, online listings, customer inquiries, order fulfillment, and shipping. Known for exceptional accuracy, follow-through, and communication across all levels of an organization.

Adept at coordinating complex schedules, managing time-sensitive deliverables, and supporting large-scale initiatives from kickoff through closeout.

Event Coordinator & Global Store Operations Manager at Lexmark International (2005-03 – 2025-11)

Delivered high-level administrative and operational support across multiple corporate departments.

• Managed the full lifecycle of the external corporate web-store, including product purchasing, pricing, inventory updates, online listings, customer inquiries, order fulfillment, packaging, and shipping.
• Managed all sides of running the corporate store for employees and external visitors, including product selection, buying, price comparisons, inventory control, money handling, daily sales, month-end reconciliation, invoice processing, customer service, and shipping.
• Managed vendor contracts, tracked documentation, and ensured prompt completion of agreements.
• Coordinated with internal teams and third-party vendors to support daily operations and project needs.
• Organized and supported structured electronic and physical file systems for contracts, procedures, and financial records.
• Processed purchase orders, vendor requests, and invoice reconciliation with strong accuracy.
• Generated monthly financial and operational reports, ensuring audit-ready documentation.
• Developed and supported operational manuals, procedures, and knowledge-transfer materials.
• Coordinated coordination, documentation, and communications for corporate programs and large-scale events.
• Prepared meeting notes, follow-ups, and action tracking for leadership and project teams.
• Managed internal communications through email, digital signage, and web platforms.
• Supported project closeout activities, including final documentation and record organization.

Manager, Administrative Services at Lexmark International (2000-11 – 2005-03)

• Led and mentored a team of 15 Administrative Assistants supporting senior leadership.
• Served as escalation point for workflow issues, process improvements, and administrative standards.
• Partnered with leadership on performance evaluations, training, and workload prioritization.
• Ensured consistent documentation accuracy and high-quality service delivery.

Associate Marketing Professional at Lexmark International (1999-12 – 2000-11)

• Coordinated vendor appointments, tracked deliverables, and supported marketing documentation.
• Prepared presentations, reports, and promotional materials under tight deadlines.
• Collaborated cross-functionally to ensure prompt execution and information flow.

Administrative Assistant at Lexmark International (1998-06 – 1999-12)

• Provided executive-level support to Senior Vice Presidents, including calendars, correspondence, and confidential documentation.
• Organized and supported executive files and records with discretion and accuracy.

Bachelor's degree course work in Business Administration - have not received a degree.