Ugandaran Raphael

Highly experienced Operations Leader with over 15 years of progressive growth across the food & beverage industry, specializing in multi-unit management, business scaling, and revenue optimization.

Operations Manager at Arya Ventures Sdn Bhd (2025-05 – Present)

• Oversaw daily operations of a Banana Leaf Restaurant and increased sales revenue by 15%.
• Driving business performance through the implementation of structured SOPs, improving workflow efficiency, service speed, and compliance with hygiene and safety standards.
• Managed budgets, staffing, and performance.
• Designing and executing targeted marketing strategies and promotional campaigns to increase customer traffic and brand visibility.

Operations Manager at Mallar Bistro Sdn Bhd (2023-10 – 2025-01)

• Oversaw daily operations of a 24-hour restaurant and led a team across multiple shifts, focusing on productivity, and customer satisfaction in a fast-paced environment.
• Increased sales revenue by 50% within 7 months by developing and executing revenue-driving strategies including promotions, upselling techniques, and service enhancements.
• Strengthened staff training programs to improve service quality, operational consistency, and team performance.
• Implemented marketing and operational strategies.

Start Up Manager / General Manager at AKU Partners Sdn Bhd (2020-07 – 2023-09)

• Established company operations and procurement systems.
• Led marketing, sales, and business development.
• Managed stakeholders and financial approvals.

Country Operations & Training Manager at Mykori Holdings Sdn Bhd (2019-02 – 2020-04)

• Managed 80+ outlets operations and training and led training and development programs for outlet staff and franchisees
• Ensured food safety compliance (HACCP, Halal, ISO).
• Acted as a key liaison between headquarters and franchise outlets, ensuring alignment with corporate strategies.

Area Manager at Mykori Holdings Sdn Bhd (2018-10 – 2019-02)

• Supervised multiple outlets, ensuring operational efficiency, staff performance, and customer satisfaction
• Conducted operational audits and implemented improvements to enhance service quality and reduce inefficiencies
• Monitored sales performance and introduced initiatives to improve outlet profitability

Area Manager at Macha & Co (Apaulstrophe) (2015-05 – 2018-09)

• Managed end-to-end operations across multiple outlets, including staffing, inventory, and financial performance
• Implemented cost control strategies and promotional campaigns to drive revenue growth
• Strengthened operational processes and improved overall efficiency across locations

Restaurant Manager at Macha & Co (Apaulstrophe) (2014-12 – 2015-05)

• Managed full-spectrum restaurant operations including front-of-house, back-of-house, kitchen coordination, and customer service delivery.
• Supervised, trained, and developed a team of service and kitchen staff, improving overall productivity, service standards, and team accountability.
• Oversaw budgeting, cash flow management, and daily financial reporting, ensuring cost control and alignment with revenue targets.

Restaurant Manager at Bangsar Banana Leaf (2014-05 – 2014-12)

• Led daily operations and customer service excellence.

Global Service Executive (Customer Service) at HSBC Electronic Data Processing (M) (2013-02 – 2014-05)

• Provided customer support for banking services
• Ensured fraud prevention and customer satisfaction

Restaurant Supervisor at Malayas Bistro (2010-01 – 2013-02)

• Managed staff schedules and inventory and maintained customer relations
• Supported the Restaurant Manager in implementing operational procedures, staff training, and performance monitoring
• Ensured compliance with hygiene, food safety, and cleanliness standards across all service areas

Marketing Team Leader at Visfinity Advertising (2008-05 – 2009-12)

• Led marketing campaigns and team development