Ujwal S. Deshmukh

Strategic travel and operations professional with 19+ years of experience across travel management, airline operations support, client account management, centralized operations, training, content strategy, and cross-functional coordination. Strong background in travel operations, stakeholder communication, business coordination, and process improvement within travel and service-driven environments. Experienced in supporting travel business growth initiatives, inter-branch operational coordination, performance management, client servicing, and training delivery across domestic and international teams.

Possesses working exposure to airline operations processes, travel ecosystems, digital business environments, and evolving travel technology trends through continuous industry learning and professional engagement. Recognized for driving operational stability, improving coordination across teams, managing critical client relationships, and delivering projects within defined timelines.

Freelance Travel L&D & Content Consultant - Independent Consulting

(2017-01)

• Associated with businesses across digital, service, and travel-linked ecosystems supporting communication, training strategy, operational alignment, and business positioning.
• Worked closely with cross-functional stakeholders including business owners, SEO specialists, designers, and marketing teams.
• Continued active engagement with the travel industry through professional learning, airline and travel operations awareness, and evolving digital commerce trends.
• Managed multiple projects simultaneously while ensuring delivery within committed timelines and quality expectations.

Operations Head – Travel Services - Uniglobe ATB - Pune

(2016-01 - 2017-12)

• Led travel operations coordination and performance monitoring across teams to ensure smooth business continuity and service delivery.
• Managed operational reporting, MIS preparation, and performance tracking to support informed decision-making.
• Implemented operational improvements to enhance productivity and service quality.
• Supported training and capability-building initiatives for operational teams.

Senior Consultant – Premium Project Operations - Carlson Wagonlit

(2015-01 - 2016-12)

• Supported a dedicated account for Union Bank of Switzerland (UBS), ensuring adherence to travel policies and SLAs.
• Coordinated reservations, bookings, and policy compliance for senior executives and key stakeholders.
• Acted as a point of coordination between operations teams and regional management for policy updates.
• Assisted team members with documentation, communication drafts, and system related support.

Assistant Manager – Operations (Project Leadership) - Satguru Travels

(2010-01 - 2015-12)

• Led centralized inter-branch operations projects involving coordination across domestic and international teams.
• Managed stakeholder communication involving leadership teams, vendors, operational units, and business partners.
• Monitored operational performance metrics and SLAs while driving process improvement initiatives.
• Coordinated training, onboarding, and team development initiatives.

Content Writer - Buzzle Software Solutions

(2009-01 - 2010-12)

• Developed structured, research-based content aligned with editorial and client requirements.
• Coordinated with editorial and SEO teams to ensure timely project delivery and quality standards.

Customer Service Associate - WNS Global Services

(2007-01 - 2009-12)

• Supported airline operations-related processes involving documentation, issue investigation, and resolution handling.
• Prepared operational error and performance reports to support process improvements.

PG Diploma - International Business - Symbiosis

Bachelor - Tourism Studies - IGNOU

Diploma - Travel & Tourism - IATA