Customer Service - ASTRO
(2009-12 - 2013-08)
- Help customer troubleshoot online.
- Ensure all inbound calls received are answered immediately.
- Ensure and maintain professionalism in handling customers' inquiries/complaints on the organization's products and services.
- Special team as to handle and guide all agents from rate customers and do refresh training to make them more confidence to answer calls.
Coach - STANDARD CHARTERED
(2013-10 - 2015-12)
- Coach and develop Customer Service Representatives in all areas of performance including metrics and behaviors.
- Audit phone, email, and other customer interactions, observing performance, techniques and application of guidelines and procedures.
- Evaluate quality, track results, and provide coaching for increased success.
Healthcare Assistant - POLIKLINIK LEE
(2016-03 - 2020-01)
- Greets patients and visitors in a prompt, courteous, and helpful manner.
- Checks in patients, verifies and updates necessary information in the medical record; enters patient demographics and panel information into the computer.
- Assists patients with completing all necessary forms.
Financial Administrator - Grow Hills Enterprise
(2020-02 - 2023-04)
- Formulate improvement process in debt management.
- Review and check the Daily bank statement.
- Identify payments for corporate/ insurance under my portfolio and create the receipts for all the payments with the PV.
Locum - Poliklinik Alora, Klinik Siti
(2023-04 - 2024-08)
- Attend to patients/ customers.
- Handling registration for patients.
- Scheduling appointments and following up.
Care Assistant - ReGen Rehab Hospital
(2024-08)
Provides safe and effective quality care to all patients in a manner that meets standard safety policy and nursing competencies.
- Outpatient Clinic - Welcome our customers and visitors who come to Specialist clinic.
- To ensure that all equipment in Specialist room is available, safe and can be used example B/P set, Stethoscope, torchlight etc.
- Chaperoning and assisting specialists during procedures or reviewing patients at clinic.
- Assist doctors or Staff Nurse during the special procedures, such as dressing, inserting I/V line, blood taking etc.
- Assist Specialist for admission process. Ensure that patient's documentation for admission is being filled up accordingly and signed by the doctor and patient.
- Bring patients with complete documentation to meet admission officers for admission process before admit to the ward.
- To assist in dealing with the collection of patient's specimens to be sent to the laboratory department such as urine FEME, Blood test etc.
- Ensure the correct guidelines are followed in the labelling and transportation of specimens to avoid mistakes.
- Protects organizations' value by keeping patient information confidential.
- Ensure that after procedures disposable items are being charged to the patient in track care system for billing purposes.
- To ensure that the treatment room is clean, neat and tidy by daily cleaning in the morning.
- Maintain consultation rooms to a high standard of cleanliness neat and tidy before clinic starts.
- Follow the Systematic way of recording, arranging disposable items that have been supplied by the store.
- Maintain an environment which prevents spread of infection. Always refer infection control policy as a guideline.
- To ensure all 'listed' appointment customers are informed within one (1) day earlier on any clinic cancellation and able to reschedule or offer for another option for other Consultant's clinic.
- Be alert and prepared to engage in activities organized by the company.
- Updates job know knowledge by participating in every internal and external training organized by the company e.g. CNE and CME classes.
- Attend Company/team staff meetings where possible.
- Always work as a team to provide the best treatment for patients.
- Willing to work overtime as instructed by Manager.
- Maintains work operations by following policies and procedures as guidelines to avoid mistakes.
- Ensures smooth running of the assigned clinic as required.
- Inpatient Ward - Assist nursing personnel with bedridden patients, e.g.: bed bath, turning of patients, Ryles Tube Feeding, PEG Feeding, changing diaper, and tidy up the patient's unit
- Assist in daily bed making
- Clean water jug & hot water flask & replenish water twice a day as required
- Assist in serving meal & feed patient orally who required assistance
- Attend to call bell when necessary
- Assist patient in their personal hygiene, such as brush teeth, shower, offering bedpan or urinal etc
- Make patient get ready for therapy session.
- Assist nursing personnel in performing 'last office' if required
