Vani Sha

Hard-working and goal-driven hospitality professional with over 10 years of experience in guest services, concierge operations, and front office support, seeking to contribute to organizational growth. Recognized for delivering exceptional service and building strong guest relationships in luxury hotel environments. Consistently praised by guests and supervisors for providing warm, professional and attentive service.

Bellman concierge department at HOTEL ROYAL

• Warmly welcomed and escorted guests to their rooms, providing first impressions that enhanced guest satisfaction.
• Handled luggage efficiently and safely, ensuring smooth arrivals and departures.
• Familiarized guests with room feature and hotel facilities.
• Responded promptly and courteously to guest requests and inquiries.

Bellman concierge department at SOFITEL DAMANSARA

• Assisted guests with luggage handling and room orientation, offering professional and friendly service.
• Acted as the first point of contact for guest inquiries, consistently delivering timely support.

RESTORAN SERVICE ASSISTANT at SUNWAY PUTRA HOTEL

• Delivered attentive food and beverage service, ensuring guests had a seamless dining experience.
• Monitored guest satisfaction throughout service and resolved issues effectively.
• Managed closing duties including restocking and cash reconciliation.

Front office assistant at RENAISSANCE HOTEL

• Handled reception duties including phone calls, guest inquiries, and check-ins/check-outs.
• Welcomed and assisted guests in a professional and courteous manner.
• Supported administrative functions and coordinated with other departments to meet guest needs.

Sijil Pelajaran Malaysia (SPM) – SMK SAINT GABRIEL