Wang Vivian

Passionate and cheerful personality, dedicated on learning and developing new skill for career enhancement. Looking forward to contributing overall company's performance with the current skills set.

5 years of working experience in servicing field, starting with first 2 years as Nutritionist position, following by 3 years experience as Command Center Analyst in Dell.

Nutritionist- Oriana Life & Wellness Sdn Bhd (Jun 2016- Dec 2017)

• Provide health screening and consultation to customer. 
• Conduct public health talk and internal product traning to distributor.
• Organize events to promote company products.
• Develop and maintain good customer relationship.
• Assist in customer order, payment, packing and shipping orders.

• Handle new product development, product training and marketing events.
• Manage online store and official Facebook pages.
• Answer incoming customer enquiry and solve issues.
• Coordinate and work closely with production, supplier and designer to ensure new products have fulfilled all the requested requirement.
• Support outlet operation and guide sale person to improve their sale.
• Monitor housebrand’s sale to hit personal and team sale target.
• Monitor and allocate stocks for all branches.

• Proactive monitoring Same Day/ NBD dispatches to ensure timely execution via SALEFORCE & ORACLE tool.
• Answer phone queues and live chat to ensure internal and external customer issue are managed and resolved.
• Engages internal and external organization to work and resolve any issue relating to delivery and service.
• Collaborate and work with courier and service partner for expedition of delivery and onsite services when there are potential SLA misses.
• Work closely with partner management corrective action and service delivery improvement.

Bachelor of Science (Hons) Biontechnology, University Tunku Abdul Rahman (UTAR) 2012-2015