Workforce Management Specialist
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Dynamic Workforce Management (WFM) Analyst with 7 years of experience at ByteDance
(TikTok), specializing in forecasting, scheduling, and real-time analytics within Trust &
Safety operations. Proven ability to optimize workforce performance, improve forecast accuracy, and reduce operational costs through data-driven decision-making. Experienced in multi-market workforce planning, SLA management, and developing scalable tools and processes that enhance efficiency, compliance, and employee satisfaction.
Workforce Management Analyst – Scheduling & Forecasting
ByteDance Ltd. (TikTok)
3 years (in this role)
Prepared and maintained workforce schedules to support Trust & Safety functional areas and optimize operational performance.
Monitored schedules and forecasts to ensure appropriate staffing coverage aligned with service levels and performance goals.
Tracked, forecasted, adjusted, and reported on video volumes, workforce availability,
and staffing variances.
Analyzed workforce trends and recommended staffing modifications to support short-
and long-term business needs.
Produced standard and ad hoc reports delivering statistical analysis at individual,
team, and department levels, including availability, shrinkage, productivity, absences,
and service level impact.
Managed daily staffing rosters to ensure balanced workload distribution, partnering with managers and supervisors to coordinate and approve time-off requests.
ByteDance Ltd. (TikTok)
2 years (in this role)
Monitored real-time adherence and schedule conformance to ensure alignment with demand.
Allocated employees across tasks and shifts to ensure optimal intraday staffing.
Prepared and delivered reports on resource utilization, attendance, productivity, and intraday performance.
Provided leadership with timely insights on service level performance and operational impacts.
Approved and processed real-time and future schedule change requests.
Conducted impact analysis for outages, staffing shortages, and other unplanned events.
Used schedule accuracy metrics to drive continuous improvement in efficiency and employee satisfaction.
Bachelor's Degree in Public Policy. CGPA 3.5
