IT ASSISTANT at KUJAYA MANAGEMENT SDN BHD (2023-12 – 2024-12)
- Address user tickets regarding hardware, software, and networking.
- Walk customers through installing applications and computer peripherals.
- Ask targeted questions to diagnose problems.
- Guide users with simple, step-by-step instructions.
- Conduct remote troubleshooting.
- Test alternative pathways until you resolve an issue.
- Customize desktop applications to meet user needs.
- Record technical issues and solutions in logs.
- Follow up with staff to ensure their systems are functional.
HEAD OF TECHNICIAN at AJ GEEKS SDN BHD (2023-01 – 2023-11)
- Diagnose and resolve hardware and software issues for customer desktops and laptops.
- Lead, mentor and monitor a team of IT technicians and support staff.
- Providing on-site support to users with high customer satisfaction.
- Record documentation for IT technician procedures according to business needs.
- Microsoft Outlook configuration, troubleshooting and backing up of files for users.
- Installation of Basic Software, Microsoft Office and activations.
- Knowledgeable in Windows XP, Windows 7, Windows 10, Windows 11.
SERVICE TECHNICIAN at AJ GEEKS SDN BHD (2021-05 – 2023-01)
- Respond to service requests and resolve customer issues on-site or remotely.
- Diagnose and troubleshoot technical issues, providing timely repairs and solutions.
- Conduct remote troubleshooting.
- Test alternative pathways until you resolve an issue.
- Customize desktop applications to meet user needs.
- Maintain accurate records of work performed, parts used, and service logs.
- Follow up with customer to ensure their systems are functional.
- Report customer feedback and potential product requests.
- Educate customers on equipment use, maintenance, and preventative care.
COPIER TECHNICIAN at REGION OFFICE SYSTEM (2020-03 – 2020-10)
- Diagnose issues with copiers, printers, and scanner.
- Install, configure, and test new photocopiers and multifunction devices at customer locations.
- Perform routine maintenance such as cleaning, part replacement, and firmware updates.
- Ensure customer satisfaction through professional service and communication.
IT TECHNICIAN at AL QANAAH RESOURCES SDN BHD (2019-03 – 2020-01)
- Repairing hardware and software.
- Troubleshooting and repairing CPU, motherboard, printer, monitor, hard-disk etc.
- Troubleshoot PC and the processing.
- Service PC on weekly & monthly.
- Checking the operation system logs, work process status and process logs.
- Tracking an error and solve it by updating or replace hardware or software.
- Checking operating system activity on CPU utilization etc.
- Setup for printer networking via cable, online or wireless.
