SeenaBe23 Seena

Reliable and adaptable IT Support professional with 2+ years of experience in troubleshooting, user support, and system maintenance. Skilled in solving technical issues quickly and assisting users in a clear and friendly manner. Open to IT, admin, or customer service roles and available to start immediately.

IT Support System - ETRANSACT TECHNOLOGY SDN BHD

(2023-04 - 2024-04)

• Provided daily technical support for PCs, printers, and basic server issues
• Resolved user problems both on-site and remotely, improving response time
• Installed and configured hardware and software for employees
• Assisted non-technical users with system usage and troubleshooting
• Maintained clear documentation and user guides
• Handled customer inquiries and technical complaints professionally

IT Support/ IT Executive - MADANI IT SOLUTION

(2022-03 - 2022-07)

• Troubleshot hardware, software, and network-related issues
• Developed basic websites based on client requirements
• Prepared User Requirement Specifications (URS) documentation
• Managed domains, user accounts, and system updates
• Designed flowcharts to support system development

DIPLOMA - INFORMATION TECHNOLOGY(DIGITAL TECHNOLOGY) - Politeknik Kuala Terengganu (2019-07 - 2022-07)

CERTIFICATE - INFORMATION TECHNOLOGY - College Community (2017-07 - 2019-02)

SEKOLAH MENENGAH KEBANGSAAN (SMK) MUHIBBAH (2012-01 - 2016-03) Sungai Siput, Perak