Gracious Abazu

With a solid marketing background and a passion for driving brand growth, I am confident in my ability to contribute to your team's success. Throughout my career, I have successfully planned and implemented strategic marketing initiatives, done market research, and studied consumer trends to uncover new opportunities. My expertise in sales, customer service, and data analysis enables me to make informed judgments and maximize marketing efforts. I am a proactive, creative thinker who thrives in fast-paced environments.

• Assisted customers in person and over the phone by answering questions, processing orders, and resolving complaints.
•  Investigated and handled client issues quickly and effectively, ensuring customer retention and satisfaction. 
•  Managed a high volume of incoming calls, effectively documenting consumer interactions and preserving records.
• Collaborated with internal teams to address customer problems and enhance overall service quality. 
•  Provided product information and recommendations to customers, enhancing sales and cross-selling potential
• Use CRM software to track customer interactions, update records, and give personalized support

2008 – 2012 Madonna University Okija, Anambra State. B.Sc. Economics

Sales Training: Practical Sales Techniques, Udemy, Nov. 2021.