HUMAN RESOURCES & OPERATIONS MANAGER at GRAND BEZER LIMITED (2025-02 – Present)
Grand Bezer is a leading provider of luxury serviced apartments for both long & short-term rental accommodations, managing a portfolio of 12 properties.
- Strategic Workforce Planning: Developed and executed a manpower plan supporting a 15% growth in property portfolio, reducing time-to-hire for critical roles (Housekeeping Supervisors, Maintenance Technicians) by 35%.
- Turnover Reduction: Revamped the onboarding and training process for operational staff, resulting in a 20% reduction in first-year turnover by implementing a mentorship program linking new hires with senior property managers.
- Employee Relations: Successfully mediated cross-departmental disputes between front-office and housekeeping teams, improving inter-departmental communication scores by 40% in internal surveys.
- Compliance & Safety: Led the company through a major safety audit, implementing new OSHA-compliant protocols for maintenance staff handling chemical agents and electrical repairs, resulting in zero safety incidents over 12 months.
- Compensation & Benefits: Restructured the incentive scheme for front-line staff, linking bonuses to guest satisfaction scores (NPS/CSAT), which improved overall property ratings on booking platforms from 8.6 to 8.8 in ratings.
- Culture Champion: Launched the "BKT Cares" initiative, a monthly recognition program celebrating staff who receive positive mentions in guest reviews, significantly boosting employee morale.
HUMAN RESOURCES MANAGER at BRICKS POINT BOUTIQUE APARTHOTELS (2024-04 – 2025-12)
- Lead and ensure the establishment and maintenance of HR operational procedures and policies to support all HR objectives, including recruitment, onboarding, training & development, performance management, compensation & benefits, and employee relations.
- Develop a compensation and benefit structure using Valinno HRIS that created an energized work environment, leading to staff productivity, and reduce turnover.
- Liaise with management to redesign employee evaluation process, resulting in 20% increase in staff satisfaction and retention rates.
- Partner with department heads to design and deliver effective employee benefit solutions, promoting career development and skill enhancement fostering a culture of collaboration.
- Facilitate successful conflict resolution strategies, significantly leading to reduction in turnover rates, decreased productivity, poor team cohesion and stress.
- Mentor junior HR professionals, providing guidance on career development, skill enhancement, and navigating workplace challenges.
- Manage immigration documentations and processes for expatriate workers, including visa applications, work permit renewals and other related matters.
OPERATIONS MANAGER at WOKAHORLIC TECHNOLOGIES (2021-12 – 2024-03)
- Established successful recruitment and training programs to cultivate a high-performing workforce.
- Led product strategy, and road-map development, aligning with business goals and user needs.
- Increased user engagement by 20% through implementing data-driven product management.
- Successfully managed a team of developers, designers, and marketing professionals throughout the entire product lifecycle, from conception to launch.
- Analyzed product performance metrics and identified areas for improvement to enhance user experience using Google Analytics.
HUMAN RESOURCES OFFICER at LEEVEON BRANDING (2018-07 – 2019-01)
- Managed the recruitment, selection, and onboarding of new staff members.
- Analyzed HR data and provided insights to support strategic decision-making.
- Maintained and reviewed company policies and procedures to ensure compliance with regulators.
