Abbas Gambo

Supervised daily call center operations, coordinating emergency dispatch responses and monitoring caller intake workflows. Managed data logs, tracked key performance metrics, and generated comprehensive routine operational reports for management.

Call Center Supervisor (volunteer) – SaveMaMa Programme at National Emergency Medical Service & Ambulance System (NEMSAS) (2025-01 – Present)

• Supervised daily call center operations, coordinating emergency dispatch responses and monitoring caller intake workflows.
• Managed data logs, tracked key performance metrics, and generated comprehensive routine operational reports for management.

Assistant Claims Officer (volunteer) at Federal Ministry of Health (NEMSAS – Claims Unit) (2025-01 – Present)

• Processed and verified health insurance claims documentation for accuracy, compliance, and procedural standards.
• Maintained structured digital database records to ensure swift retrieval and audit readiness under high volume.

Laboratory Intern at Dutse General Hospital Laboratory Unit (2021-01 – 2022-12)

• Executed routine diagnostic assays, sample preparation, and microscopic examinations following strict laboratory safety protocols.
• Recorded laboratory results accurately in hospital database systems to support clinical decision-making.

Bachelor of Science in Biology – Federal University Dutse (2019-01 – 2025-12)

Professional Diploma in Data Processing & IT – Cyberspace Information Technology (2017-01 – 2018-12)