Abigail Adedeji
VIRTUAL ASSISTANT | CUSTOMER SERVICE REPRESENTATIVE
Talent
NGMember since July 6, 2026
Calendar Management and SchedulingEmail Correspondence and PrioritizationCustomer Support & Client Relationship ManagementAdministrative Support & Office CoordinationData Entry & Document PreparationTask & Project CoordinationDigital File OrganizationCRM Tools & Helpdesk SupportTime Management & Problem SolvingStrong Verbal and Written Communication SkillsMicrosoft WordMicrosoft ExcelZendeskLivechatTrelloMailChimpBufferHubSpotMicrosoft TeamsAirtableCanvaStoryChiefSocialbeeZoho CRMAsanaZoomNotionSurveyMonkeyCalendly
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Calendar Management and SchedulingEmail Correspondence and PrioritizationCustomer Support & Client Relationship ManagementAdministrative Support & Office CoordinationData Entry & Document Preparation
About
Highly organized and reliable Administrative Assistant, Customer Service Representative, and Virtual Assistant with over 3 years of experience supporting daily operations, managing client communications, and delivering excellent customer service in fast-paced environments. Skilled in handling administrative duties, managing emails, organizing schedules, supporting clients, and working remotely with minimal supervision while meeting deadlines.
Experience
VIRTUAL ASSISTANT at EHR (2025-09 – Present)
- Handled filing and documentation, ensuring 100% accuracy and timeliness.
- Responded to emails and client messages, with 95% response rate within 24 hours for urgent communications.
- Provided daily administrative support.
- Prepared documents and reports.
- Organized digital files and records.
CLIENT SPECIALIST at PATOMS TRADING (2023-05 – 2025-08)
- Delivered excellent customer service by resolving inquiries and complaints promptly.
- Built strong client relationships that resulted in 15% rise in customer referrals.
- Improved order processing efficiency by 20% through CRM updates.
- Collaborated cross-functionally to ensure excellent client experience.
Education
Bachelor's of Science (B.Sc) in Mass Communication – Adekunle Ajasin University (2017 – 2021)
Skills
VIRTUAL ASSISTANTCUSTOMER SERVICE REPRESENTATIVE
