Abraham Edet

Highly motivated and results-oriented professional with two years of experience in dynamic customer service environments. Proven ability to effectively manage time while consistently maintaining a customer-friendly and efficient approach. Possesses a strong record of accomplishment, successfully generating qualified leads and contributing to a measurable increase in sales.

Adept at multi-tasking and thrives in fast-paced settings. Also proficient as a graphics designer, bringing a valuable skill set for content creation and branding support.

Customer service representative - Tangerine Africa

(2022-05 - 2022-08)

• Exceptional Customer Resolution: Successfully resolved over 30 complex customer complaints monthly, consistently ensuring first-call resolution and high satisfaction rates during the four-month period.
• Sales & Lead Generation: Demonstrated proactive sales acumen by consistently bringing in qualified leads, resulting in a measurable boost in monthly sales by over 20% within the first month.
• Customer Experience Champion: Actively gathered customer feedback to improve service protocols and cultivated a consistently customer-friendly rapport, directly contributing to strong brand promotion and repeat business which translated into sustained sales growth.
• Efficiency & Brand Advocacy: Managed all customer inquiries and promotional activities with high efficiency, quickly turning positive customer interactions into effective brand advocacy and tangible sales results.

Administrative assistant - Eagle line consult

(2025-02 - 2025-09)

• Sales and Record Management: Maintained excellent record-keeping of client data and transactions, directly supporting the sales team's efforts and contributing to streamlined reporting processes.
• Customer Relations: Successfully resolved various customer complaints and issues, ensuring high client satisfaction and maintaining positive relationships crucial for business retention.
• Operational Efficiency: Dramatically improved the efficiency of the office work environment by implementing new organizational systems and streamlining administrative workflows, reducing processing time for key tasks.
• Multifaceted Support: Provided comprehensive administrative support across multiple departments, including calendar management, correspondence, and project coordination

ND - computer science - Yaba college of technology (2023-06)