Abigail Balogun

I am a passionate and customer-focused professional with experience in CRM solutions, customer engagement, stakeholder management, and user adoption. I enjoy building relationships, solving business challenges, and helping organizations get the most value from technology. With a strong commitment to continuous learning and growth, I am seeking an opportunity where I can contribute my skills, collaborate with talented teams, and make a meaningful impact by delivering solutions that improve business processes and customer experiences.

Customer Engagement Executive - Signal Alliance Consulting - Lagos, Nigeria

(2024-04)

• Collaborated with cross-functional teams to gather requirements, configure solutions, and deliver projects aligned with organizational objectives.
• Assisted in presales activities by preparing customer presentations, coordinating product demonstrations, and supporting proposal development, contributing to business growth opportunities.
• Provided post-implementation support and troubleshooting to ensure system stability, user satisfaction, and continuous improvement.
• Delivered end-user training and developed comprehensive user guides to drive the successful adoption and effective use of Microsoft Dynamics 365 CRM across the organization.
• Led user adoption initiatives by engaging stakeholders, providing ongoing support, and ensuring users maximized the value of each applications capability in their daily operations.
• Designed and implemented a Power Virtual Agents chatbot to automate responses, improve user experience, and enhance operational efficiency.
• Supported the integration of Microsoft Dynamics 365 CRM with other business systems, enabling seamless data flow and improving business process efficiency.

Customer Engagement Executive Intern - Signal Alliance Consulting - Lagos, Nigeria

(2023-04 - 2024-04)

• Participated actively in project and team meetings, contributing insights, aligning goals, and supporting the successful delivery of business initiatives.
• Demonstrated strong initiative by taking on new responsibilities and adapting quickly to evolving project requirements and business needs.
• Managed multiple projects and priorities effectively, consistently meeting deadlines while maintaining a high standard of quality.
• Built strong relationships with stakeholders and end users, ensuring clear communication, successful change management, and smooth solution adoption.
• Maintained strict compliance with company policies, quality standards, and governance requirements in all assigned tasks and projects.
• Utilized excellent organizational and time management skills to successfully balance professional responsibilities while pursuing academic commitments.

Digital Sales / Customer Service Representative - Bags & Shoes Warehouse (Helenmo Merchant) - Ikeja, Lagos, Nigeria

(2021-06 - 2023-01)

• Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
• Selling organizational products and services using strategic digital marketing campaign resources which led to an over 20% increase in revenue.
• Excellently developed, established, and maintained positive customer relationships to ensure future sales.
• Open resolution tickets for tracking customer complaints and compiled customer service resolution metrics and reports.
• Resolved customer concerns promptly to maintain satisfaction.
• Built lasting relationships with clients through customer service interactions.
• Collected and processed payments.

B.Sc. - Mass Communication - National Open University of Nigeria (2020)