Uno Judith

A Dedicated and Passionate Customer Support Representative with over 5 years of experience in high-pressure work environments. Skilled in conflict resolution, product knowledge training and sales support, holding certifications in customer relationship management.

Customer Support Specialist - CrusaderSterling Pensions Limited

(2021-06)

• Response to customers enquiries
• Escalation of unresolved issues within 24 hours
• Ensure speedy resolution of all customer issues
• Promote our IT offerings such as Mobile app
• Calls to Retirees, unfunded accounts, contributors with undelivered SMS notifications and returned estatements
• Receipt, collation and dispatch of complete documents promptly on Benefit payments to Head office
• Follow up on all outstanding Benefit payments
• Collate Weekly Reports on walk-in customers
• Report on all challenges
• Recommendations on better ways of meeting the needs of our Customers

Customer Service Officer (Adhoc) - CrusaderSterling Pensions Ltd.

(2019-06 - 2019-10)

• Responding promptly to customer inquiries
• Communicatingwith customers through various channels
• Acknowledging and resolving customer complaints
• Having full knowledge of all our services so as to provide answers and solutions
• Processing orders, forms, applications, and requests
• Keeping records of customers interactions, transactions, comments and complaints
• Providing feedback on the efficiency of the customer service process
• Ensures customer satisfaction and provide professional customer support

Secretary - Navic Engineering Nig. Limited

(2017-08 - 2019-01)

• Obtains client information by answering telephone calls; interviewing clients; verifying information
• Handles bidding processes
• Preparing official documents
• Taking of minutes
• Receiving incoming documents and reports
• Filing of minutes, reports and other documents
• Informs clients by explaining procedures; answering questions; providing information

Administrative Assistant - Nwokoma Nwankwo & Co. (Estate Surveyors and Valuers)

(2014-02 - 2017-07)

• Preparing official documents
• Taking of minutes
• Receiving clients
• Receiving incoming documents and reports
• Filing of minutes, reports and other documents
• Ensuring all official documents and equipment are in order
• Supports in other administrative duties
• Handles staff movement register

National Youth Service Corps (NYSC) - Ibru College Agbarha-otor, Ughelli, L.G.A. Delta State

(2012-11 - 2013-10)

• Taught Computer Studies

Bachelor of Science - Computer Science - Madonna University, Elele, Rivers State (2007-10 - 2011-09)