Abraham David

Results-driven banking professional with over 4 years' experience in transaction processing, customer service, and compliance within leading financial institutions. Proven ability to manage high-volume transactions accurately, maintain regulatory standards, and deliver exceptional client support. Skilled in digital banking platforms and risk management.

Transaction Officer - Guaranty Trust Bank (GTBank)

(2023-02)

• Process high-volume customer transactions including customer complain
• Ensure compliance with bank policies and regulatory requirements during all transactions.
• Deliver exceptional customer service, resolving inquiries and complaints promptly to enhance client satisfaction.
• Support branch operations by reconciling accounts and preparing daily reports.

DIRECT SALE AGENT - POLARIS BANK LIMITED

(2022-01 - 2023-12)

• Customer Acquisition: Identify and onboard new clients through field marketing, cold calling, and referrals to grow the bank's portfolio.
• Product Promotion: Promote and sell various financial products, including savings/current accounts, loans, fixed deposits, and credit cards.
• Relationship Management: Build and maintain long-term relationships with customers, providing personalized service to understand their needs.
• Sales Targets: Meet or exceed monthly and quarterly sales targets for new accounts and product acquisition.
• Documentation & Onboarding: Collect and verify customer KYC documents and assist in the account opening or loan processing workflow.
• Market Intelligence: Stay updated on industry trends and competitor activities to improve sales strategies.

Higher National Diploma (HND) - Kogi state polytechnic lokoja (2020-01)