Ada Eni

Dedicated and customer-focused professional with 5 years of experience in delivering excellent service and support to customers. Proven ability to manage customer inquiries, resolve complaints, and build strong relationships. Experienced in cash handling, transaction processing, and team supervision within a fast-paced retail environment. Adept at using communication and problem-solving skills to enhance customer satisfaction and drive service excellence.

SUPERVISOR - Sundry Market Limited - Aba, Abia State

(2024-01)

• Supervise and coordinate daily activities of cashiers and ensure excellent customer service delivery.
• Monitor cash transactions and ensure accuracy in cash handling and reconciliation.
• Resolve customer complaints and provide solutions to ensure satisfaction.
• Ensure compliance with company policies, procedures, and standards.
• Train and support staff to improve performance and productivity.
• Prepare daily sales reports and other operational reports.

CASHIER - Sundry Market Limited - Aba, Abia State

(2020-01 - 2024-01)

• Handled cash and electronic payments accurately and efficiently.
• Provided excellent customer service and handled customer inquiries.
• Processed sales transactions and issued receipts.
• Balanced cash drawer and prepared daily sales reports.
• Maintained cleanliness and organization of the checkout area.
• Supported the team in achieving daily sales targets.

HIGHER NATIONAL DIPLOMA (HND) - COMPUTER SCIENCE - Abia State Polytechnic (2020-01 - 2022-12)

NATIONAL DIPLOMA (ND) - COMPUTER SCIENCE - Abia State Polytechnic (2014-01 - 2017-12)

SENIOR SECONDARY CERTIFICATE (SSCE) - Community Secondary School (2011-01 - 2011-12)